TV does not connect to wi-fi

Replacing the WI-FI adapter with an external one

This method will not correct the problem with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WI-FI adapter resembles an ordinary USB flash drive. Like most other devices, it works when connected to a TV via USB.

On sale there is another type of adapters for receiving WI-FI. They have an external multi-directional antenna that provides better signal reception from the router. It is recommended to connect such modules via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.

does, connect, wi-fi

Important advice! Before purchasing an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer’s website or in technical support.

Updating the TV’s firmware

Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:

  • Through a wireless network;
  • Using the cable Internet;
  • Via an external USB storage device (USB flash drive or hard drive).

If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.

While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.


Another factor that can cause problems with the Internet is interference from other devices. For the adapter to be able to “wifi” without interference, it must be installed as far away from possible sources of interference as possible: air conditioner, microwave oven, telephone.

Why can’t I connect to the internet

The most common causes of problems are:

  • The configuration of the network equipment was incorrect.
  • The TV itself is incorrectly tuned.
  • The problem is not with the technology, but with the Internet provider.
  • Software crash.
  • Problems with Smart Hub settings.

Firmware upgrade

For the TV to work correctly, you need to install system updates in a timely manner. Otherwise, various problems will arise. It is possible that the TV will stop seeing the home network. How to update the software component of smart TV? The algorithm will differ depending on which manufacturer’s equipment you are using. Let’s consider the most popular options.

LG TVs are updated according to the following algorithm:

  • Go to the manufacturer’s official website.
  • In the column “Search” you need to register the TV model.
  • Go to the “Support” tab.
  • Open the subsection “Software”.
  • Download the latest system update package.
  • The downloaded files need to be transferred to a special folder.
  • Copy the directory containing the firmware files to a USB flash drive.
  • Insert the USB flash drive into the USB connector of the TV.
  • The TV operating system will request a software update.
  • Agree and start installing software components.
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Samsung TVs are updated a little differently:

  • Turn on the TV.
  • Go to settings.
  • Select the “Support” section.
  • Open the “Firmware Update” tab.
  • Select the “Update Now” command.
  • It will automatically search for a new system update package.
  • The system will make a request to install a new firmware version, click “OK”.
  • The process of installing system files will start.
  • After the installation is complete, the TV will automatically reboot.

If Samsung Smart TV is not updated via the Internet, you can also install the new firmware version using a USB flash drive or external hard drive:

  • Go to the website of the manufacturer.
  • Download the latest update package for your TV.
  • Insert the USB stick to the USB connector of your laptop or computer.
  • Format with FAT32.
  • We transfer the downloaded system files to the USB flash drive.
  • Click “Extract”.
  • Once unpacking is complete, safely remove the USB stick.
  • Insert the USB stick into the TV USB socket.
  • Open the main menu.
  • Go to the “Support” section.
  • Switch to the “Software Update” tab.
  • Choose “Update Now”.
  • Confirm OS upgrade when prompted.
  • Smart TV will detect the firmware version that is loaded on the USB stick.
  • Click “Update” and wait until the installation of the new firmware is complete.

When the installation is complete, the TV will reboot.

Why TV Won’t Connect to Wi-Fi. Troubleshooting

Setting up wireless Internet access on TV does not take much time. Mostly, users only need a few minutes. However, what if the TV does not connect to the Wi-Fi router? First you need to diagnose the cause of the malfunction, and then carry out the restoration.

Why isn’t Wi-Fi working on my TV? There are several reasons. We will thoroughly analyze the problems faced by users, and then propose the best solution. Basically, the connection is configured by changing the system parameters.

The router is incorrectly configured

In some situations, the TV does not connect to the Internet via Wi-Fi due to incorrect router parameters. To configure your device, open the control panel. To do this, you need to enter the appropriate combination of numbers in the address bar of the browser. For details on how to open the main menu of the router, see the user manual.

To change the settings of the TP-Link router, go to the “DHCP” section. Check if the DHCP server is actually activated and functioning correctly. If you disable this option earlier, then the TV and other devices connected to the home network will not be automatically assigned an IP address. It is impossible to achieve good routing without automatic IP configuration.

Go to the “Security” section in the router settings. Disable client MAC filtering if this feature was enabled by default. On ASUS, D-Link, TP-Link, Huawei routers and devices from many other manufacturers, you can whitelist the device’s MAC address. What does it do? In the future, devices added to this list will not be blocked. Therefore, communication through the router will be correct.

How do I find the MAC address of my TV? All necessary information is displayed in the settings. The exact path varies depending on the vehicle manufacturer. Let’s consider some of the most popular options:

  • Samsung: Go to Settings, then to the Support section and select Contact Samsung. Click on the down arrow and then select “Wireless MAC Address”.
  • LG: Open the settings and go to the “Support” section. Click the Product Information tab. This is where the MAC address will be indicated.
  • Philips: Go to settings and select “Install”. Then you need to select “Configure the network manually”. You need the command “View network settings”.
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If you change the network settings of your router or add the TV’s MAC address to the whitelist, reboot the router for the changes to take effect. Reboot is carried out from the “System” tab. Alternatively, press and hold the power button of the router.

If you tried to connect the TV to your home wireless network by entering the password manually, then it also makes sense to try another method of setting up an Internet connection. WPS. Wi-Fi Protected Setup technology. allows you to quickly set up the Internet on your TV. However, this mode must also be enabled on the router. This can be done through system settings or by clicking on the appropriate button. It is located on the body of the router.

To access the web-based interface of the router, find the sticker with the corresponding information, turn the router over. Enter the IP address in the address bar, and then log in to the control panel by entering your username and password. Click the “WPS” tab to activate this mode. Connect quickly to your home network in just a few minutes.

What if the WPS mode worked correctly before, but later the TV stopped connecting to the home network? Enter all the required information manually. To connect to a hidden point, you need to enter not only the security password, but also the network name. SSID. TVs with older versions of the operating system do not always support the search for hidden wireless networks. Therefore, before updating the software, remove the hidden network names in the router settings.

How to troubleshoot

Each problem requires an individual approach, below is a list of the most common problems and how to fix them.

Reloading equipment

If an error 106: “The network is not connected” pops up in the Internet browser or in some application, then the first thing to do is to restart the equipment. the TV and the router. We turn off both devices and wait another minute. This time is enough for the current session to be interrupted on the provider’s side. It is also useful to remove the plug from the outlet. When you turn it on again, the drivers are initialized, and the WI-FI network may appear.

Advice! If the TV has a built-in router, then during the reboot, you can try to pull out the Internet cable from the interface.

Similar actions also help with error 105: “The requested address cannot be found”.

TV not connecting to Wi-Fi: causes and solutions

Modern Smart-technology pleases with extensive capabilities, which have already come close to the level of personal computers. But a good half of the functionality works through the Internet, and in the absence of a connection to it, the device turns into an ordinary TV.

As a guide to the World Wide Web, a WI-FI router is most often used, it is also a router. Such equipment works great in tandem with TV-equipment, but failures and problems still happen. Let’s find out why the TV does not connect to the WI-FI router. Consider the common causes of such problems and effective options for solving them.

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MAC address

If the TV cannot connect to the router, then agent filtering by MAC address (unique device identifier) ​​may be enabled. Almost all routers of well-known brands have the ability to add the MAC address to the exceptions or “white” list: the “Security” tab. This will remove the ban on subsequent connections.

The specific MAC address of the Smart-equipment is indicated in its settings. The names of the menu items may differ from manufacturer to manufacturer:

  • on LG TVs: “Setting”. “Support”. “Product data”.
  • Samsung: Support. “Contacting the company”. “Wireless Port MAC”.
  • Philips: Installation. “Manual network configuration”. “Network Protocols”. “Start”.

Updating the software

On modern Smart technology, the software must be updated regularly, which will also avoid problems with connecting the TV to the Network via a WI-FI router. The procedure is quite simple, and it can be done in three ways:

  • Updating via wireless protocols.
  • Via cable Internet.
  • Using an external storage device.

In the Smart TV menu, you must select the appropriate item and method. Detailed instructions can be found on the official websites of TV manufacturers. For example, for LG TVs, you need to go to the “Support” and “Software Update” section, and then decide on the update source.

Router location

Signal attenuation can be caused by various obstacles between the router and TV equipment: interior items, walls, and so on. If the TV is connected to WI-FI, but there is no Internet, then it makes sense to install the router in the same room and as close to the TV as possible.

You can position the router higher: hang it from the ceiling or place it on a cabinet. Large and active household appliances standing nearby, such as a refrigerator, also affect the signal quality.

DHCP server

If the DHCP server is disabled, then the TV device, as well as other network equipment, will be assigned a local IP address automatically. You can fix this by going into the settings of the router. Go to the DHCP tab. “Settings” and switch the beacon to the “Enable” position. All IP addresses and gateways will be automatically determined by the server.

Frequency setting

Almost all modern routers are able to broadcast at a high frequency of 5 GHz, while some TV equipment can only support 2.4 GHz using the 802.11ac protocol. Therefore, some models may not see an available connection. Features of frequency spreads and specific numbers can be found in the specifications for the devices. If both the TV and the router can operate at 5 GHz, but the network is not visible, you must manually configure the connection. On different routers, the name of the menu items may change.

Go to the “Network Settings” section in the “Wireless Mode” tab. Here you can select the frequency. 2.4 or 5 GHz, as well as set the channel. For 5 GHz, the latter ranges from 36 to 48. Save the changes and reboot the router.