Touch ID does not work on iPhone 6

Table of Contents

How to unlock iPhone without touch ID and password?

How to unlock iPhone or iPad with one tap without pressing the Home button (for iOS 13 and newer)

  • Open the “Settings” application;
  • Go to the section “Accessibility” → “Home button”;
  • Activate the “Swipe to open” option.

Is it possible to recover Touch ID?

but the touch ID sensor will not work. If the fingerprint sensor itself is damaged, then its work cannot be restored (of course, it is possible, but it may cost more than the cost of the device).

Why Touch ID doesn’t work on iPhone 6?

Make sure the Home button and your fingers are dry and clean. … Go to Settings Touch ID & Passcode and make sure Unlock iPhone or iTunes Store & App Store is enabled and that you have registered at least one fingerprint. Try to enroll another fingerprint.

How much does it cost to replace Touch ID on iPhone 6?

How to repair: Touch ID loop repair takes an hour and a half on average, but not every service center undertakes it. The procedure will cost from 3000 (for iPhone 6) to 6000 (for iPhone 8) rubles. May 16, 2019.

What to do if your fingerprint does not work?

  • Delete the fingerprint that was entered earlier;
  • Go to “Settings”. “Sound” and turn off the sound of unlocking the screen there;
  • Return to “Settings”. “Lock screen and password” and set the sleep time for the screen to 2 minutes;

How to put an imprint on Sberbank online on iPhone?

How to add a fingerprint to Sberbank Online

In the upper left corner, find the menu icon in the form of three horizontal bars. Select “Settings” and scroll down a little. In the Security section, move the slider next to Fingerprint Login. Function activated.

How to connect Touch ID?

To enable Touch ID, do the following:

  • Select the Account tab.
  • Click Settings Password Protection Enable Password Protection.
  • Set a digital password and confirm it.
  • Turn on Unlock with Touch ID.

Touch ID is not activated on iPhone 6

touch, does, work, iphone

Last week, they asked to see why Touch ID suddenly stopped working on the iPhone 6S Plus, with which fingerprint unlocking occurs. In the settings, on the “Touch ID and Passcode” tab, the previously entered fingerprints were not found, and the function of adding a fingerprint itself was not active. This behavior of iOS did not bode well for the owner and clearly indicated a hardware problem. However, everything ended well. but let’s, in order.

Reasons for the error

Do not worry about the smartphone, as this glitch occurs on a global scale. it often affects smartphone owners around the world. The problem has a technical, not software origin, therefore it is not possible to eliminate it mainly by means of special software.

Why is Touch ID broken??

There are breakdowns that cannot be fixed in regular services. I will say more. not all Apple authorized service centers have the necessary equipment. Such breakdowns, first of all, include the replacement of the Home button starting with the iPhone 5S, that is, those devices where there is a fingerprint scanner.

If you wish, you can replace it yourself, but you won’t be able to keep the Touch ID working. The fact is that Touch ID is tied to the processor of the device and is unique for each phone. You can perform the necessary calibration after replacing the Home buttons only with the help of a special device Horizon Machine, which Apple provides to official service centers (in theory, they should be in each, but not the fact).

So it is useless to solve the problem with a non-working fingerprint scanner by flashing or restoring the device from a backup copy. a miracle will not happen. Most often, a similar problem occurs due to physical damage to the Home button cable (moisture, inaccurate assembly / disassembly of the device), or the cable is simply not fully installed during assembly.

As it turned out, the latter is exactly my case. It turned out that the problem with Touch ID appeared after replacing the battery in one of the unofficial services. Having disassembled the phone, it turned out that the home button cable was not fully inserted into the connector.

Having reconnected the cable, at the same time I checked the integrity of the cable itself (on the iPhone 6 / 6S, it is not uncommon for them to break at the base of the button). If you decide to climb inside the device yourself, before disconnecting any cables, turn off the phone and disconnect the battery cable. These are not pleasant moments thanks to the curvature of some masters.

Touch ID Failed How To Fix Unable To Activate Touch ID IPhone Unable complete Touch ID&finger print

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How to fix the problem of unable to activate Touch ID on iPhone?

Regardless of whether you initially set the Touch ID incorrectly, or if you think it becomes unreliable over time, there are all sorts of reasons why Touch ID on an iPhone or iPad might not be able to recognize your fingerprint as it used to, or as it should. Sometimes, in such cases, it is best to start over.

Unlock your iPhone or iPad and re-configure Touch ID to fix most errors. Before doing this, make sure the Touch ID sensor is free of dirt or sweat, and dry your hands.

Settings → Scroll down and tap “Touch ID & Password”.

Then enter your password and turn off iPhone Unlock and iTunes & App Store features.

Press the Home button to return to the home screen and then restart your iPhone by pressing the Shutdown button.

Settings → Scroll down and tap Touch ID & Password. Enter your password.

Turn on iPhone Unlock and iTunes & App Store features.

If you are unable to complete the Touch ID setup using the above method, enable the Swipe to Open feature. To do this, follow the steps below:

Select “Home”.

Turn on “Swipe to open”.

After that, restart your phone and check if the “Can’t complete Touch ID setup” crash is fixed.

Re-calibrating the Touch ID sensor

The easiest way to fix Touch ID errors is to recreate your fingerprint on iPhone. Over the past year, iOS updates have done a great job fixing most of the Touch ID bugs including “Can’t set up Touch ID” and there are general performance improvements on iOS 8 and up.

This can help if your fingerprints have changed slightly over the past few months due to wear and tear, dry skin, etc. To do this, you need to follow these simple steps:

Launch the Settings app and open Touch ID & Passcode, enter your passcode when prompted.

Select the fingerprint you are having problems with, then click the “Delete fingerprint” button.

Click the “Add fingerprint” button to start rescanning the deleted finger.

Place your finger on the Touch ID sensor in different ways. from right to left, from top to bottom, and to the sides, until the fingerprint icon is completely colored.

When asked to set up grip, scan the edges of that finger until the fingerprint icon is fully colored.

Note: Scan the front, back and sides of this finger in the way you think you will use it to unlock if it is not the most comfortable grip.

Click the “Continue” button when the process is complete to save your fingerprint.

Lock the device and make sure the fingerprint is working; Congratulations if everything worked out! If not, reboot the device following the instructions below and check if the problem is resolved.

Comments: 5

A large number of refurbished iPhones from China with a non-working touch ID are now on sale. What are the risks of buying such a refurbished iphone? Will the updates work? Sellers assure that the updates are working.

I changed the battery on the iPhone SE and now the tachyidi doesn’t work! They said that now you can not make only a new iPhone to buy

Natusik, you can return your iPhone to the workshop where you changed the battery and demand that your iPhone be repaired, but in fact your iPhone was broken. and the warranty no longer covers it. and tell everyone where such a service is, so that people don’t go there anymore

Well, do not scare the girl so, maybe everything is not so sad. it was just that the train was not fully inserted or it was collected somehow “crookedly”. First, try to contact the service where they did you, let them disassemble and fix their jamb, if nothing was damaged. If something was really fatal with Touch ID, then there is a reason to demand compensation.

Friends! I struggled with this problem for a long time after replacing the display myself. The problem turned out to be in the wrong position of the antenna and. loose fit of the steel retaining strip of the button connector on the motherboard. after the latch was bent on the bar and the bar began to stand tightly in its place, the problem went away. Apparently, a current / signal also runs through this bar, it does not allow the button to work and discharges the battery.

After the last updates for iOS, during the restart process, it informs about the impossibility of activating Touch ID. As a result, access to Touch ID is blocked, which leads to serious problems. Consider ways to solve the problem.

Touch ID activation error

Actionable recommendations

To remove the results of incorrect Touch ID settings, you need to take into account the following expert advice:

  • Download for Apple device update 12.2, then the crash with Touch ID is mainly solved.
  • Make sure the fingerprint reader buttons are clean and dry. It is tedious to clean the button, the print with a napkin, and before that it is important to remove dirt, moisture and stains, since they “smear” and blur the print.
  • Make sure your finger is snug against the Home key and the surrounding ring.
  • Click on the button slowly, and do not move your finger during scanning.
  • Accessory elements must not touch or cover the Touch ID button (for this purpose, you need to remove the cover or cover).
  • Select a Touch ID setting and passcode. You should check unlocking the gadget and launching iTunes.
  • The device database must contain one or a couple of prints.
  • Apply forced reboot: hold the Home and Wake key in parallel until the Apple name screen lights up.
  • Sometimes a crash in Touch ID resolves to resetting the device to its original settings. To implement this measure, you will need to go into the settings, find the key options and click on the reset category.
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There is another effective method for solving the problem. reconnecting the Touch ID loop, which must be performed by a specialist. To perform this measure, you must disassemble the smartphone, disconnect the Home cable and reconnect it.

Fixing a crash with Touch ID defies standard explanations, for this reason, you need to install iOS updates to 12.2, as well as control the quality and density of the print. In complicated situations, it is worth coming to the service center to the masters.

Can’t complete or can’t complete Touch ID setup after iOS update? This guide has collected the most common Touch ID problems and solutions to help you.

If problems with Touch ID started immediately after updating to a new version of iOS, you may need to roll back it. As long as you have a chance or stay with the problem, until the next update is released. We’ve seen bugs appear in some iOS updates, and subsequent ones fix it.

While it may seem like a problem with Touch ID, there is a reason why your iPhone asks for a password more often after updating. If you haven’t used your password for six days, and haven’t entered Touch ID to unlock your phone for eight hours, you’ll need to enter your password. This is Apple’s rule and it is set for your safety.

Touch ID does not work on iPhone 6. do it yourself

If there are minor interruptions in the operation of the Touch ID device, Apple developers advise to reconfigure, in other words, to make a new fingerprint and get rid of the old fingerprint.

It is advised to do this periodically so that the fingerprint data in the device is fresh. human skin on hands is constantly exposed to various factors, and therefore the print may slightly change.

In order to make a new fingerprint, you need to go to “Settings”, then select “Touch ID and password”. Delete old prints. After that, click “Add fingerprint” and perform the necessary actions in accordance with the instructions.

IPhone 6 problems. Touch ID does not work in winter, in cold weather

Cold weather can interfere with Touch ID

In solving this problem, you will be helped by frequent updating of the fingerprint or creating a “cold” fingerprint. Scan your fingerprint in the cold. However, it is believed that these methods help only partially, however, if there is an urgent need for this function in the cold, it is worth trying.

Touch ID not working on iPhone

With the release of the iPhone 5s, Apple developers have introduced a new Touch ID feature. a fingerprint reader. With its help, users of apple gadgets can easily make purchases in the App Store, unlock the phone, etc. Very often on the forums you can find threads about a broken Touch ID.

In this article we will try to figure out why Touch ID does not work on iPhone 5s / 6 / 6s and how to fix it?

To begin with, it should be noted that if the device became buggy after a recent update, it is most likely that you will have to roll back the system and return to the previous version of iOS.

If this method did not help you, you should resort to the following options for fixing Touch Aidi.

Touch ID stopped working in the App Store on iPhone 5s / 6 / 6s / 5

Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, however, sometimes there are cases when the problem lies in incorrectly installed software.

The forums also complain about a crash when the App Store doesn’t see the Touch ID. How to fix it?

  • Go to Gadget Settings and look for “Touch ID and Password”;
  • Find the section “Using Touch ID” and disable “App Store, iTunes Store”;
  • We reboot the iOS device;
  • Go back to the Touch ID settings and turn on “App Store, iTunes Store”.

After these steps, the problem should not be.

Touch ID stopped working on iPhone 6 / 6s / 5 / 5s

Touch ID mechanical repair. last resort

What if Touch ID doesn’t respond to any activity? In this case, if Touch ID fails as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.

If the problem was programmatic, a restart will fix the problem. If the phone was physically affected, you will have to contact the service center, where a qualified technician can diagnose and, if necessary, fix the problem.

Touch ID does not work on iPhone 6 / 6s / 5s / 5 due to exposure to water and dirt

Dirty iPhone shortens its lifespan

It is clear that water and dirt will interfere with the proper operation of the Touch ID device, therefore we strongly recommend that when working with the phone, first of all, if there is any dirt on it, wipe the gadget with a dry cloth and wash your hands.

According to the manufacturer: iPhone 6 / 6s have an improved Touch ID mechanism that works even with wet hands, however, using the device with wet hands is not recommended.

What is Touch ID on iPhone?

In all current iPhone models, you can find such a function as Touch ID. Many do not use it and do not even know what it is all about.

Therefore, today I will tell you why you need to use Touch ID on your iPhone and what it gives in general. The article will be very short, but interesting.

How to set up Touch ID on iPhone 5S, 6, 6S, 6 PLUS, 6S PLUS, SE, 7, 7 PLUS?

Many people think that setting up Touch ID on an iPhone or iPad is super difficult. But you should not be afraid of this, and now we will consider the whole process as a whole. To begin with, even if you have an old iPhone 5S, it also makes sense to do this procedure on it. Therefore, let’s get started:

  • go to Settings. Touch ID and password code;
  • we see Add a fingerprint and bring the desired finger to the Home button;
  • when the scan is completed, then we do the same procedure, only with the edges.

Now the fingerprint has been added and you can add as many fingers as you like. often than not, three is enough. After all, you can cut yourself and so on, but do not forget that there is a password.

In the same menu of this function, you can choose what exactly you want to use this functionality for. There are actually only two options:

  • Unlock iPhone;
  • iTunes Store and App Store.

This is purely your preference. If the first item should be on by default, then the second one is really needed. The second point can be useful for paid games, so as not to enter a password.

Touch ID on iPhone

I would like to start the history of this function with the fact that it appeared back in 2013 along with the legendary iPhone 5S. Then the letter S stood for “Security”, which was implemented using touch ID. How many memes then went that now iPhones will steal with your fingers. However, many years later, everyone adores him.

Touch ID is Apple’s fingerprint scanner that’s built right into the Home button. Using it, most often you can unlock your smartphone or make purchases.

In the first models, the technology was damp and broke quite often. And the big minus is that changing it is not so easy, because the button is tied to the device’s processor.

Of the global advantages of using, you can name the following advantages:

Today we have this technology in version 2.0 and many cannot even imagine their life without it. After all, it is so convenient and quick to unlock your gadget.

As you can see, the Touch ID feature is not that scary. Now you know what it is for in your device and what it is.

As for the settings, everything is also simple. Usually Apple tries to keep the process as simple as possible, so you can always find a bunch of tips on exactly what to do and in what order.

Touch ID not working on iPhone

Starting with the iPhone 5S in smartphones that Apple creates, they began to implement a new technology to protect your phone’s data and it is called Touch ID.

The essence is quite simple, a fingerprint scanner is placed in the Home button and instead of entering a password, you can simply put your finger on. Also used for online shopping.


Should you buy an iPhone without Touch ID?

Whether to buy such an iPhone is an individual matter:

  • Perfectionists. if you like everything to work perfectly, then this option is immediately eliminated. I myself am one of such people, and even if I do not use this function, I want it to work correctly.
  • All the same, on Touch ID. if you understand that this function is not so important to you, then you can safely take such a gadget for yourself and you will save a lot.

And once again I want to remind you that such devices work no worse than others, they just have a non-working scanner. I wrote a little higher about the reasons for its failure.

iPhone without Touch ID. what is it?

New technologies in most cases are very good, but when they work correctly. Today we’ll talk about iPhone without Touch ID, what it is and what are the solutions to the problem.

A fingerprint scanner can be found in almost every modern smartphone today. Reliable, of course, but sometimes very problematic.

I can’t complete the Touch ID setup

Now let’s get to the very bottom of the problem, many users of iPhones 5S and 6 complained about an error that does not allow them to complete the Touch ID setup. The meaning of Touch ID is corny, simple, the phone has a processor and a fingerprint scanner is attached to it in hardware.

This means that in case of any damage to the scanner, it will not work to replace it. If you put a button from another device, then it simply will not work.

  • damage to the loop when replacing the display;
  • damage when the smartphone falls;
  • buying a used device.

When this problem appears in your gadget, then most often we just continue to use the device, just without a scanner (you need to turn it off completely in the settings so that there is no error).

With each new model Apple tries to improve this technology and problems with the latest models are extremely rare.

And after the appearance of the Home touch button in the iPhone 7, I think errors will occur only after the loop is damaged.

The most interesting news about Apple technology and not only.

In fact, the topic with a non-working Touch ID in the iPhone is a rather troublesome topic, especially for service centers for repairing Apple equipment.

In fact, this is all that I wanted to tell you about this, and if there are additional points that I forgot to mention or you want to see in the article, write below.

Causes of Touch ID Error on iPhone

This problem is international in nature and is faced by many users around the world. Apple forums are full of complaints from Apple owners about a problem with activating Touch ID, which usually appears after installing system updates 10 / 10.1 / 10.2 / 10.3.2 on the iPhone.

Failed to activate Touch ID on this iPhone 5s and 6 what to do

After performing a system update of iOS (usually updates to versions 10 / 10.1 / 10.2 / 10.3.2), the user’s iPhone may start displaying the message “Failed to activate Touch ID on this iPhone” upon reboot. Access to the user’s Touch ID is blocked, and various “dances with a tambourine” aimed at correcting the situation are usually ineffective. In this article I will tell you what this error is and how you can fix it.

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How to fix “Failed to activate Touch ID on this iPhone” problem

To get rid of the unsuccessful activation of Touch ID, I recommend doing the following:

    Install update 10.3.3 for your iOS. For some users, the problem was solved in a similar way;

Install update 10.3.3 for your iOS

  • Make sure you have the latest version of iOS installed;
  • Also make sure your fingers, as well as the Home button, are dry and clean. If necessary, use a clean, soft cloth to clean the surface of the Home button from dirt, moisture, etc.;
  • Your finger should be in full contact with the surface of the Home button, touching the metal ring surrounding the button. When scanning your finger with Touch ID, you must not press too quickly, or move your finger around the button;
  • If you use special tools to protect the screen, make sure that they do not cover the surface of the Home button, or the ring surrounding this button;
  • Go to “Settings”, select “Touch ID and Passcode” there, and make sure that the phone unlocker or “iTunes App Store” is turned on (value “on”), and that the phone already has fingerprints of one or more of your fingers;
  • Try adding another fingerprint to your phone;
  • Use a forced restart of the phone. Hold down the Home and Wake / Sleep buttons for 15-20 seconds until the Apple logo appears;
  • Try resetting your iPhone to factory defaults. To do this, go to “Settings”, then to “General”, then to “Reset”. “Reset all settings”;
  • If possible, roll back the system to the previous (before update 10) state (some users were helped by a rollback to update 9.3.5);
  • For some users, reconnecting the Touch ID loop helped solve this problem. To do this, you need to disassemble the iPhone, disconnect the “Home” button cable, and then connect it back. It is recommended to perform this operation if you have sufficient qualifications, otherwise you risk damaging the phone;
  • If you are unable to add more than one of your fingerprints to the phone database, contact the Apple Retail Store or Apple Authorized Service Provider with this problem, also try to write to Apple support;
  • Visit the nearest service center to see if they can help fix the problem with activating Touch ID.
  • IPhone sensor malfunctions

    Despite the fact that Apple products are of very high quality, iPhone owners often face such a problem as a non-working sensor, or, as it is also called, a touchscreen. The sensor may not work partially, or completely fail.

    A variety of factors can cause the screen to not work. These reasons, first of all, include all kinds of mechanical defects as a result of physical impact on the iPhone. A striking example is shown above, due to a strong impact when the iPhone 5 is dropped, the touchscreen will not work in 98% of cases.

    Manifestations of an incorrectly working sensor on the iPhone

    • IPhone touchscreen ignores and does not respond to touches in certain areas / areas.
    • The touchscreen responds with a delay to pressing.
    • The iPhone’s sensor ignores all touches, and does not work at all.
    • The phone screen (including the sensor) lives its own life: text is randomly typed, applications close and open on their own (without user intervention), pages of documents are flipped incorrectly.

    What to do if the sensor stops working? Try the following:

    • In case of a periodic display of malfunctioning of the touchscreen on the iPhone (the sensor on the phone works, but its work occurs with a large number of failures and errors), you should perform a full reboot of our device. You can do it this way:
    • At the same time we hold down the power button and the “Home” button;
    • We keep the buttons in this state for at least 15-20 seconds;
    • After that, the iPhone will restart;
    • If, as a result, the standard Apple logo appears on the screen. you did everything right.
  • If a protective film is glued to the screen of your iPhone, or a new cool bumper partially captures the screen. remove everything and check the sensor performance again. Perhaps the screen will work again, and similar accessories contributed to the malfunction.
  • It may happen that you do all of the above, but you still don’t get the result, the faulty touchscreen will not “come to life”? Then, most likely, you should think about a visit to an Apple service center. The service center staff will help assess the condition of the phone, find out the cause of the problem, and, in which case, replace the screen.

    By the way, the repair time, namely the replacement of the screen on the iPhone, takes about an hour. Are you surprised? And this despite the fact that such a fast execution does not affect the quality in any way. As a rule, this situation has developed due to the fact that sensor replacement is the most common repair procedure in Apple service centers.

    There are times when the screen refuses to work due to deformation or damage to the board. but such breakdowns are quite rare. With such a malfunction, you will have to leave your favorite gadget at the service center for a longer period of time. After all, diagnostics and solving serious problems take longer than a standard sensor replacement.

    In order not to ask stupid questions at the service center, remember: all generations of iPhones, from the fourth to the sixth (at the time of this writing, the iPhone 6 Plus is the latest model), are equipped with a touch glass, which is located in the display module and is an integral part of it. The display module itself consists of 3 such elements. the upper glass (protective), the sensor (touchscreen) and the display itself.

    That is why, if the touchscreen on the iPhone fails, the entire module will have to be changed. And if you break the display, the whole module changes. And if only the upper protective glass is broken. You already guessed what will need to be changed?

    If you have an iPhone 6 or 7, read about sensor repair and calibration in a new article here. We have collected the latest information for you about sensor faults.

    Trust iPhone repair only to professionals

    Yes Yes Yes!. I also saw hundreds of videos on YouTube and searched on Google for step-by-step master classes on repairing or replacing a sensor on an iPhone. I will even say more, I myself have broken the screen of my iPhone more than once and, following various replacement videos, tried to fix everything. In 50% of cases, my attempts ended in success), this despite the fact that I am a radio amateur and not by hearsay familiar with electronics.

    By the way, the last case ended with the fact that, changing the display, I touched an important detail and was left without sound. This detail cannot be restored, so now I have to use a “silent” iPhone. You can see a similar video of the repair below.

    That is why I recommend to entrust iPhone repair only to people who professionally service Apple equipment, in other words, those who work in official service centers.

    By contacting an under-serviced center or buying a cheap fake high-quality part for self-installation, you endanger the device as a whole.

    • The part may turn out to be so low-quality that after a short period of time, you will be forced to turn to a professional to eliminate even greater damage.
    • As for the unscrupulous service centers, everything is not smooth there either. Firstly, you are not given any official guarantees, and secondly, the same cheap parts can be presented as high-quality.

    By contacting the official service center of the manufacturing company, you get a guarantee that the work will be done with high quality, your money will not be wasted, and the device will serve you properly for a long time. over, smartphones like those from Apple have their own subtleties, specifics, individual design features and internal structure. a simple mistake when repairing this technique can lead to unpleasant consequences.!

    Do not forget to read the comments, there is also a lot of useful information. If there is no answer to your question, and there is an answer to later comments, then the answer to your question is contained in the article, respect someone else’s time.

    Touch ID Stopped Working. How I Solved This Problem!?

    Hello everyone! As it has been repeatedly noted on the blog, all articles are those problems or questions that either I myself or my acquaintances have encountered. Actually for this, the site was created. to share personal experience and help others with the “apple” technique. And so, my already quite old, but still working iPhone 5S “threw” me another idea for the instruction. it suddenly stopped working Touch ID.

    And, as it seemed to me at the first moment, it happened finally and irrevocably. No, but what else can you expect? The device is far from new. Chips, scratches, scuffs, falls. all this was and is. Natural wear and tear of the device. there is no escape 🙂 Therefore, when the Touch ID “fell off”, I was not very surprised. Surprise came only later, in the process of solving this problem however, let’s talk about everything in order.

    • I upgraded to iOS 10.3.1
    • After some time, I began to notice that the sensor for unlocking does not always work. But, as usual, I did not attach any importance to this. maybe the hands are dirty or something else.
    • But after I could not enter the client bank by fingerprint, in my head “solitaire” was formed. Touch ID does not work.

    Looking ahead, I will note that everything was resolved safely. But what actions had to be taken for this?

    It is worth noting that if your iPhone has a non-native Home button (for example, replaced after repair), then Touch ID will not function on it. Never. The fingerprint sensor is hard-wired to the motherboard. One board. one Home button. Also, some sellers immediately sell an iPhone with an inoperative scanner. I already wrote what kind of devices they are.

    But our problem is different. the iPhone stopped recognizing the fingerprint, although nothing happened to it (except for the iOS update).

    I thought it was a simple “glitch” of the system and did this:

    • To begin with, I forcibly performed a hard reboot. it’s very simple. And in some cases it helps to get rid of system crashes. But not at this time.
    • Opened “Settings. Touch ID and Passcode”, deleted the old fingerprint and tried to add a new one. There were no problems with the removal, but at the stage of adding a new one, the scanner simply did not read my finger and showed a white screen. Sometimes adding an inscription. “You pressed the button. Place your finger on the Home button without pressing it “.
    • Well, I think things are really bad. we need to do a firmware restore. Backed up and recovered

    And here, it would seem, everything should end. But no. the miracle didn’t happen and Touch ID still didn’t work. After that, it became clear that the problem was “iron”. And it consists in the loop of the Home button:

    • It may be damaged (moisture, careless assembly or disassembly of the device).
    • It may simply not be inserted (not fully installed).

    And it seems like this is not my case. I did not wet the iPhone, and since the last disassembly the scanner worked fine

    But all the same, the device had to be disassembled and this is what happened:

    • I took apart the iPhone.
    • Disconnected the loop of the Home button.
    • Looked at him and, as expected, saw nothing. he is in perfect condition.
    • Put it back.
    • Touch ID is working.

    Honestly, the result I got surprised me a little 🙂

    I don’t know why a simple reconnection of the loop helped, but the fact remains. after this operation, the button began to process my fingerprints normally.

    Although I have one idea why this could happen. lately my iPhone has dropped several times (and quite hard). I already thought that it would come to replacing the screen, but in the end in general, everything was about Bosch. And, perhaps, it was these falls that caused all the malfunctions that were described just above.

    Touch ID does not work well on the iPhone: how to properly configure the fingerprint sensor in the iPhone

    The Touch ID fingerprint sensor on a fairly fresh iPhone does not always work on touch and you have to constantly be asked to enter the password? If you are faced with a similar problem, then in this material we will tell you how to fix it.

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    Everyone knows that after buying a new iPhone, you need to complete the activation procedure and the initial setup of the device, which includes setting up the Touch ID fingerprint sensor built into the Home button. The user is asked to add a fingerprint with which the iPhone can be unlocked.

    From our many years of observing users setting up a new iPhone, we can confidently say that adding a fingerprint to Touch ID during initial device setup is often very quick and not always with an understanding of the process. Most users hold their iPhone quite differently while adjusting the biometric sensor than during normal use. This is the whole secret.

    In addition, after the initial setup of the iPhone, few people return to the Touch ID options (in the iOS settings) to continue the process of improving the sensor. As a result, users continue to use the only fingerprint that was recorded in Touch ID when the iPhone was first set up. But in the parameters of the sensor, you can add as many as 5 prints. So…

    Touch ID works poorly on iPhone: how to properly configure the fingerprint sensor in iPhone or iPad

    Open the Settings app on your iPhone or iPad and go to Touch ID & Passcode.

    Delete all added fingerprints. To do this, select each fingerprint and click Delete fingerprint.

    Hold your iPhone or iPad the way you would normally hold the device before unlocking.

    Follow the procedure for adding all five prints as follows:

    • add the thumbprint of the right hand twice;
    • add the thumbprint of the left hand twice;
    • add the print of the index finger of the right hand (if you are right-handed) or the left hand (if you are left-handed) once.

    The point of this operation is to add more fingerprints to the most used unlocking option.

    The scheme proposed by us, if desired, can be changed. For example, if you always unlock the device with one hand, then it will not be superfluous to add 3, 4 or even all 5 possible fingerprints to the Thumb.

    Try it now. In the vast majority of cases, this will solve the problem of poor performance of Touch ID.

    In case the sensor still does not respond well after completing the fingerprint adding procedure, try restarting the device. If the reboot did not help, then two options remain. either you are the owner of hands with an abnormal fingerprint structure (we have met such users) or the problem is still in the Touch ID sensor itself.

    Adding an Alternate Appearance

    As users previously added multiple fingerprints for one finger to Touch ID, you can add a second portrait to Face ID.

    Just open the Settings section. Face ID and passcode. Alternative appearance and scan your face again.

    It is better to ask a couple of faces with all possible differences: with glasses and without, before and after piercing, clean-shaven and with a thick beard.

    If all else fails, how to reset Face ID?

    If the iPhone has become very often mistaken when recognizing a face, requires entering a digital password and practically does not recognize you, you need to try the graying:

    How to make Face ID work better on iPhone?

    There are several recommendations from both Apple employees and power users that can seriously improve the scanner’s performance.

    Don’t use cheap screen protectors and glass

    In most cases, any protection covering the front of the smartphone will not affect the operation of Face ID at first.

    After a certain time, inexpensive films and glasses can peel off, peel off or slightly detach from the screen. This can lead to distortion of the infrared signal from the sensors and poor sensor performance.

    Wipe down the front of your iPhone periodically

    A banal advice, but it is the correct cleaning of the front panel that is the key to good work of both the Face ID scanner and the front camera of the device.

    Hold iPhone 30 to 50 cm away from your face

    It is this range that is recommended to use for the fastest possible sensor response. Do not bring the device closer to your face or move it to a fully extended arm.

    Take off glasses or other accessories

    Some users face Face ID issues when trying to unlock their device with glasses. The problem lies in UV protection. Certain models may not transmit infrared radiation, as a result, the iPhone does not find some important points on the user’s face and does not unlock.

    Sometimes scarves, neckerchiefs and bandanas that cover part of the face interfere with the operation.

    Change the angle of your iPhone

    It is not necessary to painfully wait until the scanner makes several unsuccessful readings and you have to manually enter the unlock password. Gradually raise the iPhone DO eye level and align it parallel to the plane of the face.

    Changes its position relative to light sources so that as little direct light rays as possible fall on the front surface of the smartphone.

    Reconfiguring Face ID

    Go to Settings. Face ID and passcode, enter the unlock code for the gadget and disable the scanner using the Reset Face ID option. We turn it on again and rebuild the sensor.

    Sometimes re-tuning solves problems with frequent sensor failure.

    Why Face ID won’t work and how to fix it

    One of the most technologically advanced features in modern iPhones is the TrueDepth module. This is the same “monobrow” above the display, into which the camera, light and proximity sensors, an IR emitter, a similar sensor and a dot projector were placed.

    Together, all this stuffing is the most advanced face scanner in a mobile device. None of Apple’s competitors have come close to this solution so far.

    Unfortunately, the module does not always work correctly and may crash. Now let’s figure out how to fix the situation.

    Face ID has a number of limitations

    First, you should remember the limitations of this unlocking method and its features.

    First. Face ID only works in portrait orientation

    Only the new iPad Pro tablets are able to recognize the user’s face in both vertical and horizontal orientation of the gadget. To trigger the sensor on the iPhone, you need to keep it as level as possible. Minimal lateral deviations are possible, but with strong ones the sensor may not work.

    This also applies to unlocking the iPhone lying on the table. The device needs to be raised, directing the screen towards you, and not trying to look from above, exposing the chin and lower part of the face.

    Second. Face ID sensor doesn’t work when hit by light

    Strong lighting or direct sunlight striking the sensor from behind the user’s head may prevent the scanner from correctly recognizing a face. This is possible when light hits the screen at a certain angle.

    Third. Face ID can sometimes just turn off

    This happens for security reasons in a number of predefined scenarios. For example, if the face is incorrectly read five times in a row, when you restart your smartphone or activate SOS mode.

    If the iPhone has been left unlocked for too long or Lost Mode has been activated on it, the scanner will also be turned off.

    Face ID will work immediately after unlocking iPhone with a password.

    Fourth. The scanner needs to see the user’s eyes, nose and mouth

    It is on these main points that a complex lita mask is built, which serves as a key for unlocking. All kinds of accessories can cause the gadget to work poorly.

    Disable attention recognition

    You can customize your iPhone so that it does not require the user’s direct attention to the screen to unlock. It is enough to show your face to the scanner, but not to look at the gadget to trigger the sensor.

    Of course, this slightly reduces protection, allowing, for example, friends to unlock the gadget using the sleeping owner. In practice, this disabling reduces trigger lag and minimizes Face ID errors.

    And still. Can Face ID just break?

    Yes, just like any other module in the iPhone. Usually, owners of a failed scanner see a similar error.

    Unfortunately, repairs will be very costly. The Face ID module, like Touch ID, is tied to the motherboard at the software level and will not work when the unit is replaced with a similar one.

    It is necessary to change the bundle from the motherboard and the sensor, which is almost comparable in cost to buying a new gadget.

    In this case, Face ID breaks down most often due to mechanical damage or moisture ingress. Neither one nor the other is covered by the warranty.

    Be careful and accurate with your iPhone.

    Why Touch ID Doesn’t Work After Repair

    Touch ID has become one of the major innovations in the iPhone 5s and, along with the 64-bit processor architecture, has set the trend for manufacturers around the world. Since then, there have been three generations of iPhones with a fingerprint sensor. Naturally, many of them managed to go through fire and water, as well as repairs in unofficial service centers. Explain why the fingerprint scanner may stop working after iPhone repair.

    First you need to figure out how Touch ID works and why repairing it is an almost hopeless task.

    The Home button on the new iPhones is a high-tech sandwich. It is protected from mechanical damage by a scratch-resistant sapphire glass. It is surrounded by a special metal ring that responds to touch and triggers a CMOS sensor located under the glass, which acts as a lens. Scans a unique design on the ball of the finger at a resolution of 500 pixels per inch.

    Then a 64-bit processor comes into play, which compares the scan with those mathematical images of fingerprints that are stored in the Secure Enclave designated for this. It is a dedicated coprocessor integrated into the Apple A7 and subsequent generations of systems-on-a-chip. When manufactured, it receives its own identifier (UID), which is not available to any system component and even Apple itself. the processor does not read fingerprints, but simply transmits packets of information to an encrypted memory area that uses the Secure Enclave. The Touch ID sensor communicates with the processor via the serial peripheral interface bus. it is its damage that disables the biometric sensor.

    Simply put, partial damage to the loop between Touch ID and the phone board prevents the iPhone from authenticating the fingerprint, after which the smartphone deactivates the biometric sensor. In this case, it is not possible to replace individual components to restore functionality, since the identifiers will not match between the third-party sensor and the Secure Enclave. It is also impossible to completely restore the damaged train. it consists of ten multi-layer tracks, each of which does not exceed a tenth of a millimeter thick. But the mechanical elements of the Home button, which are responsible for registering pressing, are quite possible to replace. But from now on, you will have to unlock the device exclusively with a password. It is easy to find a broken Touch ID in the settings. the menu for adding new fingerprints will be displayed in gray.

    The only way to get a working fingerprint sensor is to use the “donor organs” of another smartphone. We’ll have to install a new motherboard and replace the Home button. However, the cost of such an operation is comparable to buying a new iPhone, which will need to be gutted.

    Since the release of iOS 9, many iPhone 6 and iPhone 6 Plus users who have gone through the Home button repair have suffered from Error 53. It signals that the fingerprint module did not pass the security check and the smartphone became a “brick”. The error appeared during the update, and there was simply no solution. only the return of the original components to the device. In iOS 9.2.1, Apple brought back the ability to update devices. However, this support forum thread has received over 200,000 views, indicating the magnitude of the problem.