The first step you need to take is rather trivial and funny: you need to turn the TV on and off. The method known to everyone really helps in a number of cases. Remove the wire from the outlet for 10 minutes to completely de-energize the TV, and then turn on.
If the problem persists after restarting, you will have to “dig” into the system. We check access to the Internet via WI-FI on Samsung Smart TV. This is done to determine if the inline module is working.
We go to the “Menu”. “Support”. “Contact Samsung”, or “Menu”. “Network”. “Network status”. We are interested in the line where the MAC address is specified. There must be a unique ID, if it is replaced by zeros or dashes, then the module does not work.
To make sure that it is broken, you need to create an access point on your smartphone yourself. Try to connect to it, if failed. the WI-FI module is definitely out of order.
If the connection succeeds, then the problem is not in the TV, but in the router, and it needs to be solved in a different way. Activate the DHCP server function and it will try to create a connection with the TV.
A common reason a Samsung TV won’t connect to the Internet via WI-FI is a blocking by the provider. Contact him and clarify this information. For a number of reasons, it could block the IP address of the Samsung server.
The software is constantly updated, and while in theory it should improve the performance of devices, in practice this is not always the case. If WI-FI is not available on Samsung Smart TV after the next update, then it may not have been installed correctly. Try to install it manually via USB stick.
It is recommended not to update the firmware over the network at all, since due to a break in information or high ping, it may not install correctly. Such a preventive step will save you from many problems, not only with connecting your Samsung TV to the Internet.
The problem might be with the router software, not the TV. Find out if there have been any updates to your router. If you did, then be sure to install them. It is also worth trying to reset the settings to factory defaults. Problems often arise with routers provided by the provider. Replacing it can restore the connection.
The problem may be related to the Access Control feature. Disable it, or add the MAC address to the list of exceptions.
Samsung Smart TV. problems with WI-FI
Smart television is a relatively new invention, but it has already managed to firmly enter our lives. One of its drawbacks is dependence on the Internet, with which we have problems in our country.
Often, service centers are contacted by Samsung Smart TV users who cannot connect to the Internet. The reasons for this may be different, and each is solved in its own way. We will look at the most common ones.
There are not many reasons why Samsung TVs won’t connect to the internet. They are mainly related to:
- incorrect setting;
- equipment problems.
It is easy to fix software problems on your own, but with a failed hardware you will have to contact the wizard.
If none of the above helped, and the TV does not see the router, then you will have to do manual configuration.
First, call the service menu. To do this, press “Info” on the remote control. “Menu”. “Mute”. “Power”. Go to the “Option” category, where you need to select the “Faktory Rezet” item.
Enter the public DNS server manually. Google has it 220.127.116.11 or 18.104.22.168, Yandex has 22.214.171.124, or write down the router’s gateway address.
If none of these steps helped, then you cannot do without the help of a service center.
Using a different WI-FI connection method
If you established the connection by manually entering the password from the wireless network, try connecting via WPS. WI-FI Protected Setup technology allows you to activate the fast connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a dedicated button on the back of the case.
To access the router’s web interface, turn the device over and find the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and enter the account information available on the sticker. Then go to the “WPS” section and activate this function. Fast connection will be available within 1-2 minutes.
In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WI-FI name (SSID). TVs with earlier firmware versions do not always support Hidden Network Search. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.
Another factor that can cause problems with the Internet is interference from other devices. For the adapter to be able to “wifi” without interference, it must be installed as far away from possible sources of interference as possible: air conditioner, microwave oven, telephone.
Samsung Smart TV can’t find Wi-Fi network
There may be two options: the TV does not see only our Wi-Fi network (and sees others)
, or does not find any wireless networks. At the same time, other devices in the same place find home and neighboring Wi-Fi networks.
Most often, of course, in the list of available networks on a Samsung TV, it is not our wireless network to which other devices are connected and work perfectly. If the TV does not find any networks (but they are displayed on other devices)
then most likely this is a hardware problem with the TV, or there is no wireless module at all. Let’s return to the problem when the list does not contain one network we need.
You can click on the “Update” button. If it does not appear in the list, then first of all make sure that the router is distributing Wi-Fi (other devices can see the network)
. Perhaps the TV is installed far from the router and our wireless network simply does not catch near it. Or the signal is very bad. If possible, install the TV closer to the router. Reboot your router.
If this does not help, then change the channel of your Wi-Fi network in the router settings. How to do this, I wrote in the article on how to find a free Wi-Fi channel and change the channel on the router. Just go to the router settings and set a static channel. For example, the 6th. You can also experiment with the channel width and operating mode settings. Either “mixed” or “only n”. No “only g”, “b / g”.
After changing the settings, you need to save the changes and reboot the router.
Changing the Router Location
Problems with the wireless network on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. Signal barriers are walls, furniture, and working appliances.
Installing an access point on an elevated level will help ensure a better WI-FI connection. For example, you can put the router on top of a cabinet or hang it over a door. If you cannot move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.
Built-in module problems
First of all, the user needs to make sure that his monitor supports Wi-Fi connection. If the screen is not equipped with this function, then you need to purchase an external network distributor. When buying, it must be borne in mind that the adapter must be compatible with the user’s TV model.
How to check the module for a malfunction: depending on the TV model, the problem determination scheme may differ slightly (Samsung TV is taken as an example).
Checking the correct operation of the Wi-Fi module is carried out according to the following scheme:
- You need to find out if the plasma panel sees other Wi-Fi equipment. This can be determined using a mobile phone that has access to wireless Internet. This method will help you understand whether the adapter is working or not.
- Go to the main menu of the screen, select the item “Support”, then “
Referring to your Samsung TV “.
Then you need to look at the symbols in the address column, if the address consists of only zeros or dashes, then this indicates that the module does not work.
If the module is functioning, then in this case, experts recommend resetting the network settings.
Reset network in Samsung Smart TV settings
If I understand correctly, the “Reset Network Settings” function is not available on all Samsung TVs. In my case, one of the new TVs (M, Q, LS series)
Open the settings and go to the section “General”. “Network”.
We select “Reset network settings” and confirm the reset to factory values.
After restoring the factory network settings on the Samsung TV, we try to connect it to the Internet again.
Updating the TV’s firmware
Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:
- Through a wireless network;
- Using the cable Internet;
- Via an external USB storage device (USB flash drive or hard drive).
If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.
While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.
Change Wi-Fi Region through the service menu of the Samsung TV
Users claim that changes in the settings of the Wi-Fi Region function with the replacement of letters can get rid of the emerging problems with the Internet. The information appeared recently and has not been fully confirmed or refuted by experts. When trying to use the specified solution, the owner must be aware of the possible consequences.
Debugging requires entering the equipment service menu. For TVs with Smart TV functionality, the execution algorithm is simple. After turning on the equipment, you need to use one of the combinations that will help activate the window. The process takes place in a certain sequence, the keys are pressed without pauses:
- Info, Menu, Mute, Power;
- “Menu”, “1”, “8”, “2”, “Power”.
After the window appears on the display, a transition is made to the “Control” subsection, the “Wi-Fi Region” block is found there and the letter “A” is written.
Important! It is impossible to guarantee the repair of the malfunction that has arisen, not always changing the inscription leads to the expected result. Some users indicated that the technique was suitable for their devices. Experts indicate that the entry into the specified menu is prohibited, unless a serious problem has arisen.
What to do if TV does not connect to the Internet via Wi-Fi
The list of reasons why Samsung TV does not connect to Wi-Fi and shows an error is presented:
- an incorrectly spelled or invalid password;
- incorrectly entered data;
- incorrect debugging of security and encryption of the wireless channel. you can clarify the information through the parameters of the router.
Steel work requires the router to use modern mode. n-format or mixed. It is necessary to check the DHCP server, which is automatically enabled by default. Sometimes the function is disabled during a system failure, after which the TV receiver is not able to re-integrate into the broadcast.
Sometimes secondary protection is connected on the devices. it is better to check the assumption. When installing a Wi-Fi amplifier, the equipment may try to integrate into it instead of the main equipment (this affects Keenetic, TP-Link, ASUS devices, etc.).
Important! If the TV receiver is able to connect to another grid (when distributing from a smartphone), the problem is that the router is not working.
Reset network in Smart TV settings
The functionality does not exist in all receiver models of this manufacturer. It is found in modern versions of TVs, debugging takes place according to the standard algorithm:
- To reset the system settings, you need to go to the menu and move to the “network” block.
- The list contains the command “reset settings”, after its activation the equipment will return to the initial, factory settings.
- The procedure ends with checking the availability of broadcasting.
Important! At the end of the reset, the system independently turns off the TV receiver. If the process does not go through automatically, the receiver is turned off manually.
After completing any repair manipulation, you must leave the TV inoperative for 10 minutes. Only after a short “rest” is access checked again.
Samsung TV does not see Wi-Fi networks in the 5 GHz range
The absence or disabling of the old support results in the Samsung TV not seeing Wi-Fi at 5 GHz. The specified range gives a higher speed, after which videos, programs are easier to catch.
- the TV receiver must support the 802.11ac standard for wireless broadcasting, you can check its availability through the technical support service or in the characteristics specified in the instructions;
- dual-band equipment must have functionality that allows distribution at the specified frequency of 5 GHz.
If everything matches, then the problem is with the channel. After entering the menu, you need to choose one of four options: 36, 40, 44, 48.
Important! If the connection fails, you need to reset the settings of the grid or TV receiver.
Replacement of outdated software with a new one is used in case of equipment failure to determine the broadcasting bandwidth, poor signal. The firmware update is carried out according to the standard scheme:
- After entering the hardware menu, you need to move to the “system update” block.
- After activating the functionality, wait for the completion of the procedure.
- Turn on the TV 15 minutes after it turns off automatically.
- Check the equipment performance.
On some devices, the described functionality is not provided. In this case, the process goes through the official website of the equipment manufacturer. The name of the TV receiver model is entered into the search bar, and the resource shows all available updates. The file must be downloaded to a flash card and debugged through it, following the system instructions.
After completing the above procedures and the problem does not disappear, proceed to the next item. registering a static DNS server:
- After logging into the IP, the DNS settings are manually entered.
- The field is written “8888” or “8844”.
- Then the “Control” section opens in the main menu, “Sub Option” and “RF Mute Time” are moved from it.
- In the last block, the frequency of channel switching is set, the data is entered in milliseconds. Standard. “600”.
Important! The process ends with a check of the equipment operability. If the signal continues to disappear, a reboot of the hardware is required.
If the Internet does not work on TV
Sometimes communication with programs or the browser can be lost. The status check is carried out in the TV menu, the system can give several options:
- “Connection not established”;
- “Connection without access”.
The causes of malfunctions of the main equipment are searched using a phone or tablet. If the rest of the equipment has access, then the issue is resolved by restarting the TV receiver. After turning off the power, you need to wait 15 minutes and turn it back on. Reboot the router in parallel.
Samsung Smart TV can’t find Wi-Fi network
The problem with the inability to connect may be related to:
- with incorrect parameter settings;
- low-quality network equipment;
- software glitch.
If the Samsung TV does not see Wi-Fi, then the issue is resolved by reinstalling the firmware. Experts advise not to use the built-in TV service, but to carry out the procedure through a USB flash drive, after downloading the program from the manufacturer’s official website.
The second option is to disconnect the TV set from electricity. After 15 minutes, the receiver will reboot and return to stable operation.
Important! If the simplest actions did not help, then you need to look for a more serious source of problems.
Full data zeroing
An additional trick to implement a factory reset is to go to the support section. Then you need to go to self-diagnosis and enter the “Reset” menu. Sometimes the system may ask you to enter a password. As a rule, it is 0000.
Another way to reset is through the Smart Hub self-diagnosis menu. In certain modifications, the option is spelled out specifically in this way. The main problem is that the reset options are directly dependent on the type of TV receiver model. It is not possible to describe all of them within the boundaries of one article.
How to connect to Wi-Fi?
In order for the TV to work with the existing router, the correct parameters must be set in its network settings. If we talk about a wired connection to the router, then you need to check the accuracy of the entered (or automatically established) IP address, default gateway, DNS server and subnet mask. With a wireless connection, in addition to the above parameters, you need to make sure that there is a connection to the Wi-Fi network, for which you need a password.
All modifications of Samsung Smart-TVs are configured in approximately the same way. The only difference is the order of entering the necessary settings through the menu. Let’s look at some examples.
Why does not it pick up the signal?
One of the main difficulties that owners of Samsung Smart TV TV receivers face is the problem with the Internet connection. And if everything functions steadily when the TV set is connected to the network via cable, then difficulties arise with the connection via Wi-Fi. For example, users often complain that there is no Wi-Fi in the Samsung TV receiver settings, it does not see (does not search, does not find) wireless networks or does not connect to Wi-Fi.
In some episodes, after connecting to the router in the Smart TV menu of the Samsung TV, there is no access to the network in the browser and applications. This is an error connecting to the server or the Internet (“no network connection”, “network not connected”) in various applications.
There are times when, for example, the Internet disappeared only on YouTube, or the pages of the sites do not open in the browser of the TV receiver, or the Internet worked and suddenly stopped.
When we talk about connecting via a wireless network, we must be aware that the cause of any difficulties may be not only a television receiver, but also a router. The very procedure for connecting a Samsung device to Wi-Fi is very simple. First of all, you need to make sure whether there is Wi-Fi in your TV receiver at all. Many Samsung TVs (usually older ones) with Smart TV options do not have an integrated Wi-Fi unit. Such devices can be connected to the network either via an external USB receiver (brand, exclusively from Samsung) or via an Ethernet cable.
Reset network in Smart-TV settings
This option is not present in all modifications of TV receivers from Samsung. In more modern models, it comes across. To reset the system, you need to open the general section in the menu and go to the “Network” item. After that, you need to find the “Reset settings” option and run it. After such a command, the TV will return to factory settings. After the performed procedures, it will be necessary to check the Internet access again.
Important! After the settings are reset, the system should automatically turn off the TV receiver.
If this does not happen, you need to do it manually. Before starting to use the TV set again, it will be preferable if it has been left off for some time (about 10 minutes). Subsequently, you can check the Internet access.
Versatile troubleshooting methods
Due to the difference in the modifications of TV receivers, the emerging problems can be solved in different ways. Nevertheless, there are universal ways.
What to do if Samsung TV won’t connect to Wi-Fi?
Modern television receivers with the Smart-TV option make it possible not only to watch TV broadcasts, but also to use the Internet. As a result, televisions have become multifunctional devices. To make full use of TV sets with the Smart-TV function, you need a connection to the global network. The easiest way to access the Internet is through a router. As a rule, there are no problems with this. But it may so happen that the TV receiver does not connect to Wi-Fi. You can solve this problem for the most part on your own. The main thing is to find the cause of the malfunction and eliminate it.
Auto setup of connection on Smart-TV
Let’s take a Samsung K-series TV receiver as a sample. To set up a wireless connection on it in auto mode, you do not need to enter the IP address and other network parameters, you just need to do a few steps.
- Enter the settings menu using the remote control or buttons on the TV case.
- Open the “Network” tab in the left pane of the settings menu.
- Select “Network settings” in the window that opens.
- If it is established that the TV is connected to the network via a network cable, in the drop-down menu “Select the type of network” you must select “Cable”, after which the setting will end. When using a wireless connection, it indicates “Wireless”.
- It will take a while for the TV receiver to find available wireless networks. When scanning is complete, the Wi-Fi networks available for connection appear on the TV screen. Choosing your network.
- If the TV receiver has not previously connected to a Wi-Fi network, then you will need to enter it on the next page of connection settings.
- We put a tick next to “Show password” so as not to get confused when entering a password from a Wi-Fi network.
- If the password is correct and the TV and / or router are functioning normally, a message will appear on the TV screen about the successful connection to the Wi-Fi network.
- The fact that there is a connection to the network will be indicated by an icon in the upper area of the screen. If there is a connecting line (orange dots) between the planet icon and the router icon, then the TV has a network connection. Setup finished.
Setting in auto mode is possible only when a DHCP server is connected on the router (an option that allows you to connect to the Internet without the need to enter network parameters manually).
If the DHCP server is not enabled, it can be activated, which requires reconfiguring the router. The situation can be corrected by adjusting the TV receiver’s network parameters in manual mode.
Let’s consider an example of setting up a Wi-Fi connection on a Samsung Smart-TV UE-series.
- Open the TV receiver settings menu, go to the “Network” tab, then select the “Network Settings” section.
- We select in the next window “Next”.
- If the TV is connected to the Internet via a cable, select the “Cable” item from the “Select the type of network connection” list. If the connection is via Wi-Fi, select “Wireless. (general) “, then click on the” Next “button.
- A list of available networks appears on the TV screen. We choose our.
- In the next window, enter the password for the Wi-Fi network, click “Next” to connect.
- If the TV receiver is able to get the network parameters from the router, a window will appear with information.
- If the fields “IP-address”, “Subnet mask”, “Gateway” and “DNS server” contain values, simply click the “Next” button to complete the connection settings. In case of a different development of events, click the “IP Settings” button to enter the appropriate network parameters manually.
- In the next window in the “IP Mode” menu, select the “Manual” parameter. Fields with network parameters will appear on the TV screen.
- All fields will need to be filled in according to the settings of the router. They can be seen, for example, in the properties of the network connection on a PC or smartphone connected to the same router. Make the same settings in the TV receiver, excluding the IP address (you need to change the last number in it).