PC does not see iPhone via USB

The computer does not see the phone via USB. why and how to fix it

If you are faced with the fact that the phone does not connect via USB, that is, the computer does not see it to transfer files, but only charging occurs, while the connection sound is played, this manual provides details on how to fix this and enable the ability to view content phone memory when connected via USB cable.

The steps below are suitable for both latest and previous Android phones in case the smartphone is not visible after connecting via USB on a computer with Windows 10, 8.1, Windows 7 and XP or Mac OS.

Why Android phone is not visible on the computer via USB and only charging takes place. simple reasons and solutions

Before proceeding with additional methods for solving the problem when the phone is not visible through the USB connection, I recommend paying attention to the following simple points: very often the reason is one of the following:

  • If you took a USB connection cable from a non-original cheap charging or bundled with another device (for example, to charge wireless headphones or another device that is not intended for receiving and transmitting data), then this may be the reason: not all cables can transmit data, there are no corresponding contacts, and outwardly it is not noticed. The solution is a working cable with guaranteed data transfer capability.
  • If you are faced with the fact that when you connect a smartphone to a computer, it is not visible, and recently the phone was repaired and something related to the board or connector was repaired, it is highly likely that the repair caused the problem: very often the connectors are soldered so that after that only charging works properly. The solution is just to redo.
  • If you have Mac OS, just install Android File Transfer app for data transfer capability, official website: https://www.Android.com/filetransfer/
  • If you still have Windows XP, install the MTP (Media Transfer Protocol) driver. https://www.microsoft.com/en-in/download/details.aspx?ID=19153

Additionally, keep in mind that connecting even with a working cable via a USB hub (USB port splitter) to a faulty USB connector on a computer or laptop, and sometimes to the front panel of a PC may cause the problem in question. Try a direct connection to USB, another connector, the back of the PC, if connected to a USB 3.0 connector (usually blue). check if the problem persists when connecting to USB 2.0.

And the last simple point: after connecting the phone to the computer, in order for it to appear in the explorer with the ability to view photos, videos and other files, you need:

  • Unlock the phone when connected, if it is locked. you will not be able to access data on locked modern Android phones.
  • In the notification area, click on the USB connection notification (by default, most phones are connected only for charging). If the notification does not appear, more precisely, it does not say that this is a USB connection, but only a text about charging, then from the “point of view” of the phone, the connection does not serve for data transfer (wrong cable, damaged cable, connector on the phone or computer) Below are screenshots with the appearance of the notification on pure Android 9 and 8, on Samsung Galaxy and on Android 6-7.
  • Select MTP file transfer mode for USB connection. On older versions of Android, there may also be an item for connecting as USB Mass Storage, it will also work, and it may work even better.

If the listed methods did not help, let’s move on to more complex fixes.

Checking phone operation (MTP device) in device manager

  • Open Device Manager on your Windows 10, 8.1, or Windows 7 computer while your phone is connected. To open Device Manager, you can press the WindowsR keys on your keyboard, type devmgmt.msc, and press Enter. Windows is the OS logo key.
  • See if there is a device in the device manager named MTP (MTP Device, MTP-Device) or the name of your phone (can be found in the section “Portable devices).
  • If there is, double click on it, go to the Driver tab, click Update driver. Search for drivers on this computer. Select from a list of available drivers on your computer and see the list. If it has more than one compatible device, try to select a different driver than the one currently installed, usually you need to select “USB MTP device”.
  • If no new devices appear in the manager when disconnecting and connecting the phone via USB, this is another argument in favor of problems with the cable, connector on the phone or computer.

on this topic, if the device appears in the device manager with an exclamation mark, in a separate instruction Incorrect service installation section in this MTP INF file.

Android Safe Mode, Developer Mode motherboard drivers and other nuances

Among other things, if the issue in question occurs, please note the following points:

  • Enable developer mode on Android, and then enable USB debugging in the developer options and, separately, find the default USB configuration item in the developer settings and set the “File transfer” mode. May be helpful here: How to enable USB debugging on Android.
  • If you used the USB modem mode on your phone, in the settings (usually in the “Connections” section or “Network and Internet”. “Access point and modem”), turn off the “USB modem” option.
  • If the phone is no longer visible after reinstalling or updating Windows, install the original drivers of the motherboard, chipset from the website of its manufacturer or from the website of the laptop manufacturer if you have a laptop.
  • Try restarting your Android phone in Safe Mode. If after that it became visible when connected to a computer, then most likely the reason is in some third-party applications, most often related to protection, control and similar.
  • Try using the built-in troubleshooter in Windows: go to Control Panel. Troubleshoot. Hardware and Sound. Device Settings (in recent versions of Windows 10, the item is missing).
  • If possible, try connecting your phone to another computer. If it is also not visible there, again, the matter is most likely in the cable or connector. over, the connector on the phone may stop functioning for transferring files simply due to the ingress of dirt or water, followed by oxidation of the contacts.
  • They can also help (or they can create problems with other USB drives, so take it only if you are ready for this) methods regarding cleaning the drivers from the instructions The computer does not see the USB flash drive.

If none of the options helps to solve the problem, and the computer still does not see your Android smartphone, describe the situation in the comments: what was done, after which the problem appeared, how does your device behave when connected via USB, has the cable been checked with another phone, and the problematic device is on another computer. I will try to help.

How to fix if the computer does not see the phone connected via USB. additional methods

If your phone does not connect via USB to a data-capable computer, but only charges, try the following methods to fix the problem.

Additional Information

If you come to the conclusion that the reason for the problems when connecting the phone is its physical problems (socket, something else) or you just do not want to understand the reasons for a long time, then you can transfer files from and to the phone in other ways:

  • If you have Windows 10, use your phone’s built-in app (photo transfer only), if your Samsung phone uses Samsung Flow app.
  • Synchronization via cloud storage Google Drive, OneDrive, Dropbox, Yandex Disk.
  • Using programs like AirDroid (convenient and simple for novice users).
  • Create an FTP server on your phone or connect it as a network drive in Windows.

This concludes, and if you have any questions or additions after reading, I will be glad if you share.

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When connecting the mobile to the laptop, only one local disk is visible. The other with files is not visible. How to see him?

And you have a memory card and internal memory there, right? The memory card was not accidentally formatted as internal?

does, iphone

Thank you very much for the article.
Helped to resolve the issue with the connection. Hurrah!

And on the contrary, I need to make sure that smartphones do not see wines10 or wines 7. What needs to be disabled in Windows for this?

Hello, the Homtom ht16 phone has been in use for 2 months. It does not turn on, I thought the battery sat down, it does not react to charging. I charged the frog battery, zero sense. Does not turn on for charging does not react, I connect silence to the PC in the manager. I decided to cheer up through the sp flash tool without a battery with the volume down button pressed down to silence. I tried to restore bricks, but on the PC it does not react at all with or without a battery. When charging, it heats up in the processor area, is it a short circuit? he just lay there. I don’t know where to dig next

I also don’t presume to guess. You can try to power it directly (just watch the voltage / current carefully) and see if it turns on like this.

Good afternoon, tell me please.
Can’t connect to laptop.
I plug it in, it’s charging, nothing else, even the top of the phone does not show that it is charging. I did the debugging, I changed the cable. For a split second, this window appeared with a choice of data transfer and that’s it. I did not understand where it disappeared. No more appeared, no matter what I did.

READ  How to test an iPhone before hand-buying

Could it be a phone jack? See that there is no dirt there and use the same cable where the window appeared.

Good information, everything is written correctly, and most importantly, a bunch of options were provided. Thank you for your help.

If the computer does not see the phone, but the photo is being transferred from the phone to the computer. There is no telephone in the connected devices in the display. How to solve this problem?

I do not quite understand But how exactly is the transfer going in this case?

The phone was bought in China. If you go into the documents and select the desired removable disk, then the disk is designated as a CD-drive (F 🙂 HiSuite. I open it, there is a folder with a PDF document, the document is called OPEN SOURCE SOFTWARE NOTICE, and three files: autoran, HiSuite, and with Chinese characters. If you open the last file, the menu for installing HiSuite on-line appears. And the photos are somehow strangely transmitted. OneDrive opens automatically even though I’m not using it. And the menu for importing images appears immediately. It turns out that if you select the transfer of photos, then the disk is visible, and if you select the transfer of files, then the disk is not visible. Initially, there was no such problem. Maybe due to updates on the laptop this happened.

Hm strange. And other disks during the “file transfer” except F does not appear?

Thank you for your help. Very helpful article!

Thank you for the article! But nothing helped me. Oneplus 3T phone. Since some time, it has ceased to be detected on all computers. Only charging. In Device Manager. Unknown Device (Device Descriptor Request Failed). There is a suspicion that this is after charging from an iPhone charger. Rolled back the phone DO factory settings. Then I replaced the phone’s USB cable, but the situation did not change. I understand that this is some kind of hardware problem. Tell me what else can be replaced without any problems and costs?

Unfortunately, now it is difficult for me to give any recommendation, I explain:
1. When I started reading the comment I thought: there is clearly something with the connector on the phone (dirt, dust, damaged contacts).
2. When I read to “replaced the USB-cable of the phone”. I realized that it is useless to guess now: the point is that, without exaggeration, half of the repairmen solder these connectors in such a way that after that the phone can only be charged. And there is a great chance that you too.

In general, the correct solution is to contact someone who understands exactly and it is with this problem to address, do not ask to simply replace the connector.

Thanks for the answer! I changed the loop myself and no soldering was required there. I thought this was some kind of standard problem, indicating a malfunction of some module. I wanted to understand whether it is worth bothering with repairs in the service, or try something else simple to replace yourself

Good afternoon, the article did not help, but I think the problem is still on this topic. Budget Smart OPPO A-12. When connected to a PC, be it a USB or FTP server (via Wi-Fi), the PC sees the device, but I cannot send large files (movies) to the smartphone. I can’t say for sure the minimum size of a file that can be transferred, but it transfers documents and music without problems. Nothing happens with large files, it does not knock out any error either on the PC or on the smartphone, the memory on the smart is more than enough to download the file, I also tried the USB 2.0 and 3.0 ports. Tell me what could be the solution to this problem?

I just have an idea that this may be due to the limitations of the file system, for example, a file cannot be placed more than 4 GB on fat32. Another thing is that the internal memory on Android is not FAT32

Samsung S10 Exynos in recovery mode (stock) is not visible in the device manager on PC (win7x64). When loaded. visible (Samsung Android ADB Interface). on request adb devices is visible as device, but needed as recovery. you need to connect the drive as mass storage. in bootloader mode it is seen as sideload. It is imperative to sew recovery on TWRP so that the PC can see it on adb?

Samsung Galaxy s10 based on Exynos. When switching to recovery (stock), it is not detected in the device manager. Replacing recovery with TWRP will fix the situation?

If I’m not mistaken, for this I installed a separate USB driver on my Note 9 (I don’t remember where I took it, but on the Internet, but I didn’t want to change the recovery).

Hello, I have such a problem on the honor 7c pro phone, when connected to a computer via file transfer, all data as (Pdf, rtf, doc, arm) are visible as folders, but on the phone it is visible normally

Hello. And if you copy this “folder” from your phone to your computer, it turns into a regular file?

No, it does not transform, But I managed to copy files via the OTG cable to a USB flash drive and then only to a computer. And a direct connection via a phone cable to a computer, files are seen as folders, and in another PC I also checked the same trouble (

A strange situation I don’t even have an explanation.

Hello, I have a Samsung gt-I9300. The computer sees the phone.
But in the Download mode for the firmware, the driver is not installed.
Another Samsung g350e on this computer with the same cable installs the driver when connected in Download mode for Odin

Dmitry, solved the issue by connecting the USB to the back and flashed it. Surprisingly, another brand of Samsung is visible when connected from the front. Shil also Alcatel in front 2 times burned flash memory-2 phone on the Spredtrum. Seen from the front that something is wrong with the voltage.

Fine! Well, that is, it’s not great that the front connectors are the same, but the fact that the solution was found is good)

Old programs

Why can’t my computer see my iPhone via USB? If the user has not updated the operating system for a long time (including on the phone), and also if he uses old software, the problem will be obvious. Over time, outdated versions of applications are simply no longer supported.

  • Update Windows. For this, the operating system has an “Update Wizard”.
  • Update iOS. You will need to go to “Settings”. “Software update”, having previously connected to Wi-Fi, and then click on the “Update” button.
  • Remove the old version of iTunes and download the latest build of the application to your computer. After its initialization, the problem with phone synchronization will be fixed.

Everything is simple and straightforward. There are no costs involved in software updates. All listed programs and applications are distributed free of charge.


Computer can’t see iPhone 6 via USB? If everything is in order with the cable, it’s time to check the device connections. Their damage is rarely visible to the eye.

  • Connect another device to the computer (to the “problem” socket). For example, a USB flash drive.
  • Connect the smartphone through the corresponding socket to another device.

In the first case, the gadget was never detected by the operating system? This means that the USB connector is damaged. It is enough to connect the cable to a different port, and the problem disappears.

In the second case, you will have to take the iPhone to a service center. Only after repairing the connection connector on the phone will it be possible to synchronize it with the PC.

About correct attachment

Why has my computer stopped seeing my iPhone via USB? It is quite possible that the user simply incorrectly connected the devices to each other. Such situations do occur in practice.

So, in order to properly connect iPhone to PC, you will need:

  • Install and launch iTunes.
  • Insert one end of the USB wire into the iPhone, the other. in “USB”.nest on the computer.
  • Wait a while.

A few seconds after such a connection, the iPhone will sync with the computer. iTunes will see the appropriate technique, after which it will be possible to work with it further.

Why the computer does not see the iPhone via USB: the solution to the problem

Sometimes the owners of “apple” mobile phones wonder why the computer does not see the iPhone via USB. This method of connecting gadgets is used quite often. For example, to restore an iPhone. And if the computer stops seeing the phone, a number of problems arise. Why is this happening? And how to deal with such situations? We will talk about all this below. There are often no real reasons for panic. Therefore, even a schoolboy will cope with the task.

Disabled technique

Why can’t my computer see my iPhone via USB? The fact is that synchronization of devices is possible only if the PC and smartphone are turned on.

Accordingly, sometimes users try to connect a discharged or turned off iPhone to a computer, and this does not work.

  • Recharge iPhone and retry syncing.
  • Just turn on your phone. Reception works if there is at least some battery charge on the smartphone.

But, as practice shows, the proposed problem does not occur very often. And even a schoolboy can fix it. What if the computer does not see the iPhone via USB, provided that all equipment is turned on?

Main reasons

Why can’t my computer see my iPhone via USB? The answer to this question is more difficult than it seems. After all, both the telephone and the computer are complex equipment. Even a small glitch of the operating system can lead to the studied situation.

Most often, users face the following sources of the problem:

  • mechanical damage to the USB cable;
  • failure of USB ports and connection jacks on the iPhone;
  • viruses;
  • outdated software;
  • absence or installation of old versions of drivers;
  • old OS (on a computer or phone);
  • conflict of programs on the computer;
  • antivirus bans;
  • hardware damage and malfunctions in the smartphone.

In fact, fixing most of these problems is easier than it sounds. And then we will figure out how to establish the performance of “apple” phones when connected to a computer.

Viral infection

Computer can’t see iPhone 5S via USB? If this is not the first time this problem occurs, you will have to check the OS for viruses. Malicious software can completely destroy computer software. Often, the lack of synchronization with peripheral devices on the PC indicates the presence of viruses.

Everything the user needs to do. scan the operating system using any antivirus. Detected dangerous objects are treated with a special button. What cannot be removed is either quarantined or completely removed.

It is advisable to run the SpyHunter program after scanning. It helps to find and remove computer spyware. Because of them, sometimes there are also problems with synchronizing devices on a PC. The application works like an antivirus.

READ  Samsung TV does not play video from a flash drive

Cable integrity

To check the functionality of the USB cable, you will need to carefully study it. Perhaps some damage will be visible on the surface. It is advisable to connect the cable to another phone and computer.

Device drivers have flown

Go to “Device Manager” and see if there is a question or exclamation mark in the item “Portable Devices”.

Check if your device is there and make sure it works fine. Click on it with the right mouse button and click “Properties”. If it is not there, or in doubt, uninstall the driver!

Disconnect the phone from the computer, and then turn it back on, and let the system install the driver again. This can help solve the problem that the smartphone does not connect via USB to the computer.

Also, it will not be superfluous to enter the website of the manufacturer of your smartphone and download the latest drivers for it to your PC. For example, for Samsung there is a special software called Samsung Kies.

Also, a common reason may be an unreliable build of the OS itself on a PC. Only rearranging Windows to a more working version will help here.

Damaged USB port on the computer

The USB ports used in a computer are also susceptible to various mechanical damage. Including damage to the USB controller as well as the south bridge of the motherboard. Try plugging the cable into a different USB port. If this did not help to fix the connection of the phone to the PC. Follow further tips.

Why the computer does not see the phone via USB, but is charging

Damaged cable jack on the phone

Has water entered the socket of the smartphone or is it damaged? If yes, then it needs to be replaced.

Damaged USB cable

It often happens that the cause of this dysfunction is damage to the USB cable itself. The cables of little-known or “non-name” manufacturers do not have a large margin of safety. They can fail literally in a couple of months from the beginning of operation.

And as a result, the computer does not see the phone connected via a cable.

In addition, even the most reliable cables from global brands are susceptible to stochastic damage. They can be accidentally damaged during use, can be chewed by pets or spoiled by children.

How to fix if iPhone not connect with PC via USB Cable in iOS 13

Therefore, first of all, inspect your USB cable for the possibility of mechanical damage. And with the external safety of the cable, try using it to connect your device to another computer.

If another computer does not see the phone, try replacing the cord.

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems. The opposite cases can also be observed. Try to search the network for a driver for your smartphone. Sometimes the driver may fit similar models of this brand.

The USB cable is damaged or does not fit

Problems with device detection may arise already at the stage of connecting the iPhone or iPad to the computer. The USB cable causes a problem in 2 cases:

  • The cord is damaged. the contacts are out of order, there was a break in the wires under the insulating sheath. Most often, cable breakage occurs with strong bending.
  • A non-original cord is used. iPhone cannot be connected to a computer using USB cables designed for phones from other manufacturers. Also, the owner of the iPhone may get a low-quality or fake wire.

Tip: Learn how to sync iPhone with your computer so you can access your photos, music, and other PC files from your phone.

Connector on your phone or computer

There can also be many reasons for this. For example, the connector on the phone does not work correctly or is simply dirty. In more detail, the reasons will be as follows:

  • Dirty connector. IPhone may have a clogged charger connector, resulting in no physical connection. In this case, we advise you to check the connector by illuminating it with a flashlight to make it easier to see;
  • Connector defect. The input on your smartphone may not work due to oxidation of contacts or damage, factory defect. Try connecting a different cable. If there is still no connection to the computer, most likely, the point is precisely in the connector on the phone;
  • USB port on a computer. If everything is in order with the connector on the phone, we recommend checking the USB ports on the computer. Have you connected other devices to them before? In this case, we recommend trying a different USB port or cleaning the drivers for this port. Problems can also arise if the input simply does not work, for example, it burned out. Try to insert a USB stick into this USB and see if it is detected by the system. If not, you will most likely have to carry the computer to a service center.

iTunes is not installed

If iTunes is not on the computer, the computer will not recognize the iPhone correctly as a camera. When connected to an iPhone, only the camera gallery can be accessed. You can’t see, sync, and back up your music, messages, videos, and other content on your device.

To get iOS drivers with iTunes, download them from the link.

does, iphone

Summing up

If your iPhone or iPad does not appear on your computer, you should start solving the problem with a software update. You need to install the latest drivers and the latest version of iTunes. Also, the PC should be marked as trusted. The health of the USB ports, connectors and cable is checked by connecting the phone to another computer or laptop. Plus, the iPhone owner can always count on help when contacting Apple Support.

FIX: Windows 10 Not Recognizing iPhone/iPad/iPod

On the Internet, many users ask the question why the computer does not see the iPhone via USB and they are unable to sync their smartphones. Over the years, a significant knowledge base has accumulated that helps to make iPhone, iPad and iPod touch devices friends with computers on Windows 8, 7, Vista, Windows XP and Windows 10. Below we will describe how to solve the problem.

The computer does not see the jailbroken phone

On older iPhone models, jailbreak was possible, which allowed expanding the functionality of the gadget. If the phone has undergone such an operation, there may be problems with its detection on the laptop and PC. In this situation, it is recommended to put iPhone into DFU emergency mode for automatic recovery:

  • Turn off the smartphone and connect it to the PC with a USB cable.
  • Open iTunes app.
  • Press simultaneously the power and Home buttons on the phone. Keep them in this position for about 10 seconds.
  • Release the power key, and hold “Home” for about 20 seconds.
  • You must click “OK” to start the recovery procedure.

First steps

You need to start with the simplest steps before looking for deeper sources of the problem:

  • disconnect iPhone and restart your computer;
  • restart your iPhone;
  • make sure Windows is updated to the latest version;
  • close all programs running on the computer;
  • temporarily disable antivirus and firewall. they can block communication between the computer and the iPhone;
  • check the USB cable for damage;
  • use original Apple cables; options from third-party manufacturers may be cheaper, but of lower quality;
  • try using a different USB cable;
  • make sure there is no dirt or damage on the USB ports on your computer and iPhone;
  • if the automatic locking of the smartphone is active, unlock it with a password;
  • make sure the iPhone is displaying the home screen;
  • reconnect iPhone to computer with USB cable;
  • do not use external USB hubs, but connect the iPhone directly to the computer’s built-in port;
  • if you have a desktop PC, connect the iPhone to the USB slot on the motherboard;
  • if the iPhone shows a dialog box, select Trust Computer;
  • give the computer a few minutes to recognize the connected smartphone;
  • open “My Computer” and make sure that the connected device appears as an iPhone, iPad or iPod touch, and not as a folder with an iPhone icon.

Contacting a specialist

Unfortunately, situations are not uncommon when the reasons for the impossibility of connecting an iPhone via USB to a PC are more global and do not lie in the cable or software. There are cases when the solution to the problem is possible only with the involvement of a specialist.

Why the PC does not detect the iPhone: causes and their elimination with the help of a specialist:

  • One of the reasons for iPhone-PC connection problems is a broken mobile device. Various mechanical damage that occurs when the device falls can cause damage to the power cable, and this leads to the fact that the computer ceases to see the mobile device connected via the cable. The problem can only be resolved by fixing the breakage.
  • You cannot do without the professional help of a specialist even in the case when moisture has penetrated into the iPhone. Very often, a PC or laptop will refuse to see the device if moisture is present in the phone. over, this factor can provoke other serious problems in the operation of the device. A short circuit in the phone’s microcircuits can completely disable it. If the phone gets into the water, the only thing you can try to do and reanimate the device on your own is to quickly put it in a container with rice. Rice draws out moisture very well. However, if after three days the problems with the USB connection have not disappeared, then it is necessary to carry the iPhone to the workshop.
  • And one more reason that affects the fact that the PC does not detect a mobile device connected via a cable is a malfunction of the phone’s firmware. This could be caused by a wrong firmware update or a vain attempt to jailbreak. The only reasonable solution to this problem is to contact the wizard, who will correctly reset the settings of the mobile device to factory settings.

Reasons why the computer does not see the iPhone

There are probably few iPhone users who have not tried to transfer data from their mobile device to a personal computer at least once. In order to transfer pictures, photos, music or text files from iPhone to PC or vice versa, it is customary to use special cables. USB.

However, during the transfer process, there are often problems associated with the inability to transfer the necessary data from a mobile device to a computer as a result of the fact that the PC does not see the iPhone through the cable. And there are several main reasons for this. But, before you figure them out, you should try to take independent measures to eliminate the problem.

Self-solution methods

There are a number of main reasons that may be the reason for not syncing PC and iPhone. These problems can be eliminated on your own, without the help of a specialist.

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Why the computer does not see the iPhone via USB: reasons and solutions:

  • One of the most common problems is having old USB drivers installed on the iPhone. The simplest solution is to update and reinstall firewood. This can be done through the PC menu: go to the “Device Manager”, find the USB drivers, remove them, and then reinstall them by connecting the cable to the computer. the drivers will be installed automatically after synchronization with the phone.
  • An equally common cause of problems is the lack of drivers for the chipset. The bottom line is that if the motherboard does not have firewood for the chipset, which is responsible for connecting various devices to the PC, then the PC will not be able to see the iPhone connected via a cable. Therefore, in order to fix the problem, it is enough to update or install new firewood on the chipset, which can be done by downloading through the manufacturer’s official website, depending on the type of motherboard (AMD or INTEL).
  • Probably, every user knows that to fully work with a mobile device iPhone on his PC, you need to have iTunes installed on your PC. Therefore, if it is absent or does not function well on the computer, it must be reinstalled. You need to download the latest version of the program. If the program is already installed on the computer, but it does not function well, you must first uninstall it, and then reinstall the latest version.
  • If after these manipulations the problem persists, you should check the operation of the Apple Mobile Device Service. To do this, you need to log into the computer with administrator rights, having previously disabled the antivirus. You can find a service through the “Start” menu by entering “services.msc” into the command line. In the list that appears, select “Apple Mobile Device Service”, then click on the line and select “Properties”. There you need to make sure that the service is running and whether autostart is set, after which you should restart this service.
  • If the whole problem is in a damaged cable, then it can only be eliminated by replacing it. You need to understand that no data will be transmitted if the cable is frayed or has a strong bend. To make sure that the cable is broken, you need to find another computer and try to connect the iPhone through it. If the story is the same there, and the PC does not see the connected phone via USB, then the problem clearly lies in the adapter, which requires replacement.

First steps

What can you do if your computer can’t see your iPhone? Before you begin to identify more serious problems, you must try to fix the problem yourself. over, this process will not take much time.

So, what can you do if your computer suddenly stopped seeing your iPhone mobile device via a USB adapter cable?

  • If the PC does not see the cable that is connected to the iPhone, you must first try to disconnect the mobile, and then restart the PC.
  • You should also restart your phone.
  • If these steps did not help, you need to check which version of Windows is installed on the PC. It is necessary to update the system if it has not been updated for a long time.
  • You need to carefully inspect the cable and make sure that there are no mechanical damages on it. it is likely that the wire is frayed or its inputs are damaged.
  • When connecting an iPhone via a cable to a PC, you must first turn off the work of antivirus and other computer programs, as well as close all active firewall windows. It is likely that this is the reason for blocking synchronization between PC and mobile device.
  • To avoid sync problems, it’s best to use the original USB conductors that came with your iPhone.
  • Try using a different adapter.
  • You can see in the “My Computer” tab that the mobile device is connected and displayed as iPhone.
  • It may happen that the inputs on the PC and the ports on the cable are dirty or clogged with dust.
  • Before connecting iPhone via cable to PC, you must turn off auto-lock in your phone.
  • The mobile device must display the home screen.
  • It takes time to synchronize the PC with the phone, so sometimes you need to wait a little while the computer recognizes the connected device.
  • If a mobile window appears on the screen with the inscription “Trust the computer”, you must confirm this option.
  • It is best not to use external hubs when connecting the phone via a cable to a PC. the mobile phone must be directly connected to the built-in USB port.

If, after all the above manipulations, the PC still does not see the mobile phone, then the reason is more complicated, and it requires more serious solutions.

Main reasons

The main reasons why the computer refuses to see the iPhone:

  • breakage of the cable;
  • the presence of old drivers on the PC or their absence;
  • software conflict;
  • disabling the Apple Mobile Device Service;
  • the absence of iTunes installed on the PC, which is necessary for the correct operation of the iPhone;
  • glitch in device firmware;
  • the presence of moisture in the iPhone;
  • mechanical damage to the device.

After watching our video, it will be easier for you to determine the reason why the computer does not see the iPhone.

Main reasons

In general, there can be really many reasons, but they are all divided into several main categories. This is mainly: software or mechanical impact on a smartphone, components (USB cable, adapter).

Connector on your phone or computer

There can also be many reasons for this. For example, the connector on the phone does not work correctly or is simply dirty. In more detail, the reasons will be as follows:

  • Dirty connector. IPhone may have a clogged charger connector, resulting in no physical connection. In this case, we advise you to check the connector by illuminating it with a flashlight to make it easier to see;
  • Connector defect. The input on your smartphone may not work due to oxidation of contacts or damage, factory defect. Try connecting a different cable. If there is still no connection to the computer, most likely, the point is precisely in the connector on the phone;
  • USB port on a computer. If everything is in order with the connector on the phone, we recommend checking the USB ports on the computer. Have you connected other devices to them before? In this case, we recommend trying a different USB port or cleaning the drivers for this port. Problems can also arise if the input simply does not work, for example, it burned out. Try to insert a USB stick into this USB and see if it is detected by the system. If not, you will most likely have to carry the computer to a service center.

Trust This Computer Notice Rejected

The problem of detecting your iPhone on the computer may be due to the fact that when a notification appears on the smartphone with the text “Trust this computer” it was rejected, as a result of which the connection between the devices did not occur. The fact is that Apple’s security policy implies additional security measures, so this procedure is mandatory.

To fix this problem, you need to disconnect iPhone from PC again and reconnect. A repeated connection request will appear, where you will need to click on the “Trust” tab on your smartphone, and within a few seconds the device will be detected by the system.

Connecting a jailbroken phone

If you had an iPhone “flashed”, then when you connect your smartphone to a PC, errors or problems with detection will occur. In this case, it will be necessary to switch the device to DFU mode in order to restore its performance. Below we have described how to do this in a few clicks:

  • Disconnect your smartphone and connect it via a USB cable to your computer;
  • Launch iTunes and on your smartphone simultaneously press Power and Home, holding them for 10 seconds;
  • Release the Power button, and continue to hold Home for about 20 seconds, until a notification appears in iTunes that the recovery process will begin;
  • Confirm the action by clicking “Ok”, and restore the smartphone, and then do everything that you need with it.

Old version of iTunes

Connecting an iPhone also requires the latest version of iTunes, as it is the only official Apple software that provides full file management on the phone. If the smartphone is still not detected after the above tips, check if you need to update the iTunes program on your computer.

  • Open iTunes and find the “Help” item in the top menu;
  • Then go to the “Check for an update” tab;
  • If there is an update, the program will automatically download all the necessary files and restart. Otherwise, a notification will appear stating that the update is not required.

USB cable problems

This is often the main problem due to which your computer cannot recognize your smartphone. And here, too, there are nuances and sub-points:

Apple Mobile Device USB Driver not showing up in the list

To correctly detect the iPhone, it is necessary that the USB controller used by the port automatically installs the Apple Mobile Device USB Driver, otherwise the pairing of devices will be impossible. But, unfortunately, sometimes this does not happen automatically due to incorrect operation of Windows, iPhone, conflicting software and other factors. That is why you have to check everything manually:

  • Open the “Control Panel” on your computer and find the item “Device Manager” there. You can also right-click in the explorer and select “Properties”;
  • A list of devices will appear in front of you. Find the item “USB Controllers” and expand it;
  • Here you need to find the Apple Mobile Device USB Driver item in the list;
  • If this item is not present or the inscription is displayed: “Unknown device”, you will need to try to connect the iPhone through a different port, try to use a different cable, or connect the device to another PC.

Attention! If you see this inscription, but a question or error icon appears next to it, most likely, the driver was installed incorrectly. In this case, you need to restart the service responsible for the operation of this driver:

  • Also go to the “Control Panel”, but now find the “Administrative Tools” section and click on the “Services” item;
  • In the list, you need to find an item with the name of the driver and click on it with RMB, then select “Properties”;
  • Here, select the “Automatic” item in the startup type, then stop the service and start it again. Next, it remains only to restart the computer and check the operation by re-inserting the USB cable into the port on the PC.