My philips TV does not respond to the remote control

Light-emitting diode

In addition to the batteries, the malfunction may lie in the infrared LED. It can break off or simply fail. It is simply impossible to determine whether the device is in order or not: for this you need a smartphone.

To test the operation of the remote control using a mobile device, the following conditions must be met.

  • The TV remote control must have an infrared sensor.
  • You will need a smartphone with a camera.

philips, does, respond, remote, control

The sequence of actions for checking the operation of the IR sensor using the phone is as follows.

  • Turn on the camera of your mobile device. In this case, the screen will display what falls within the range of the camera.
  • Point the remote control at the switched on camera and press one of the buttons for a long time. It is best to press on / off the TV set.
  • If the remote control is functional and the IR sensor is working, a reddish or blue-violet light from it will be visible on the smartphone screen. The dimmer the light, the worse the remote works. Poor performance can be from problems with batteries or oxidation of contacts. Repairing these elements will help the device function properly again.

Using this technique, you can identify those remote control buttons that are not working and repair them. Sometimes a specialist consultation is required. If the device cannot be repaired, you need to purchase a new remote control.

Signal drops

Turning off / turning on the TV via the remote control does not occur, the indicator reacts, but there is no action, or the TV starts to respond only after repeatedly pressing any button. This problem appears more often with brands of TVs Philips and Samsung. try to solve this problem by simultaneously pressing Program and Volume on the front of the TV. If the problem persists, you need to reflash the product system to the latest software version, then your TV will turn on the first time.

Why does the TV not turn on and off with the remote control

Modern users have already forgotten those distant times when it was necessary to get up from a comfortable chair in order to switch channels, make the sound louder or adjust the brightness. today the remote control (remote control) provides invaluable help in this. Therefore, if suddenly the TV does not respond to commands from the control panel, it causes some discomfort. Why this happens, and how to reanimate the device, we will consider below.

Check the operation of the remote control

Sometimes there is such a problem that the TV remote control does not work. Most often, the cause of the problem lies in itself. Of course, if the remote control is dropped or mechanically damaged, it is not so easy to fix it. First you need to check the joint operation of the TV receiver and the remote control. To do this, we perform the following actions.

  • Make sure the TV is plugged in. If not, plug the power cord into an outlet.
  • Make sure the mains voltage is present. The safety valve may have been triggered or the electricity was cut off due to an interruption.
  • Check the operation of the TV receiver without a remote control. To do this, set various commands using the TV control panel. If everything is in order with the device, then the problem lies in the remote control.

Why the remote control does not work

If your remote control does not affect the TV, then there can be many reasons, and only an experienced master can understand the essence of the problem, establish an accurate diagnosis. With the help of special diagnostics, the cause will be found in a short time, and often it lies in other devices. this already requires completely different actions. However, there are also quite common reasons that cause problems with the remote control.

No signal frequency match

Does the indicator light up, but the TV does not turn on with the remote control? Such a malfunction, according to statistics, occurs more often with Sony and LG brand products than with other manufacturers. You need to check the remote control for the signal frequency on a similar model with friends or immediately contact the service. experienced masters will check the device.

Extraneous interference

They are very rare, but they cannot be ruled out. Just make sure that nothing interferes with the operation of the remote control: flashing fluorescent lights, other household appliances such as a microwave oven or microwave oven. For example, such a situation can arise if the TV is not placed correctly in the kitchen: many users put TV on the microwave without thinking about whether it can be done. Perhaps these steps will help answer the question of why the TV does not turn off and on from the remote control.

Common causes

So, let’s look at the most common causes of a TV malfunction. Sometimes it happens that they happen through the fault of the user and it is quite easy to eliminate them. For example, if your TV does not respond to the remote control and it is impossible to change the channel, check if you have replaced the batteries. Often people simply forget about it, and even if the remote control is working properly, it will not work.

The same can be said about arbitrary switching on and off of TVs. The reason is often simple. Many televisions are equipped with timers, and you need to check if you have started the on setting after a certain period of time. Sometimes children, playing with the remote control, set such settings themselves. TVs LG, Sony, Toshiba and others certainly have a timer, among other functions, and the reason for turning on on their own may lie in the settings.

Why the TV does not respond to the remote control?

The mankind invented remote control of TVs a long time ago, and every year such systems receive their own improvements. But often users are faced with a problem when the remote control simply does not work. and besides, the technology itself can behave strangely. For example, turn on and off without warning. Sometimes the indicator light on the TV comes on, which indicates certain problems. Each of them has its own reasons and its own solutions.

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TV and computer

If you are watching movies from a computer, displaying an image on a TV screen, the reason for turning it on and off may also depend on your laptop. For example, he can go into sleep mode. and then the TV turns off. As you can see, many breakdowns, in fact, are not breakdowns, but depend on commonplace things that users do not pay attention to.

Keep the remote in good condition!

If the TV does not turn on the first time, the button on the remote control may simply jam. Especially if the gap around it is clogged with dust, food crumbs, or any kind of dirt. That is why the TV does not turn on from the remote control. This malfunction is easy to fix: you just need to thoroughly clean the remote control and the button will work normally again.

Why is the indicator on?

But if the indicator on the TV panel is on and flashing, this clearly indicates some kind of internal malfunction. To understand why this phenomenon occurs and what to do, you should carefully read the instructions for the TV. In the case of different models, the indicator blinking may look completely different. If you have a Philips, Samsung, Sharp TV. just open the appropriate section of the instruction and check what exactly the technician is trying to tell you. In certain cases, the indicator is off, in others, on the contrary, it blinks rapidly. Of course, the instructions should always be somewhere near the TV and should not be thrown away.

The cause of the breakdown must be determined by a specialist.

If, even after reading, you do not understand the cause of the breakdown, and the TV turns on, turns off and does not listen to the remote control, the problem is probably still somewhere inside. In such cases, call an authorized TV technician and listen to their repair recommendations. Modern technology is all stuffed with microcircuits, and they are quite fragile elements. It is likely that something will need to be replaced.

It is better not to do this procedure yourself, if you do not want to completely break the TV. Even after carefully studying all the tips on the forums, you do not need to disassemble the equipment with your own hands. to begin with, it can be simply life-threatening. Only a TV repairman can examine the insides of a TV and extract something from there for repair. However, today such procedures are done quickly.

If you do not have enough time to visit the service center, the TV technician can go to your address and repair the TV at home. Since the working hours of the specialists start at 07:00, you can place an application in the morning and meet the foreman before the start of the working day. Usually, any malfunctions are eliminated quickly, and only in some cases the equipment will need to be taken for a more thorough diagnosis.

Modern TVs are not just a picture tube in a plywood box. These complex devices are akin to personal computers, and a simple user will hardly understand the whole logic of their work. Do not try to fix equipment with your own hands. If you are sure that you have replaced all the batteries, set the timers correctly, and the TV continues to behave somehow wrong, it turns on badly from the remote control or turns off altogether, then call Polite Service 5 at 8 (495) 707- 05-05. Help will follow immediately, and you can again enjoy watching your favorite movies without any difficulties.

Check the functionality of the remote control

To check if the remote control is working properly, proceed as follows:

Place new batteries in remote, preferably alkaline, non-rechargeable batteries.

Check the remote control with a digital camera or a camera on a Smart device. Infrared light cannot be seen by the human eye, but it is visible when viewing the screen of a powered camera or Smart device.

Note: The following steps are not possible with the Iphone / Ipad camera! They have an IR cut filter.

Aim the infrared LED of the remote control towards the camera lens

Press the button on the remote control

White light should be visible on the device screen when the button on the remote control is pressed.

2.3 Does the LED on the TV light up when a button on the remote control is pressed?

No, the LED does not light up: the remote control (or its batteries) is not working properly. Follow step 4.

Yes. The remote control is working properly; If the TV still does not respond to the remote control, go to step 3.

Check the functionality of your TV

To check if the TV is working properly, follow these steps:

Disconnect all cables and accessories from the TV, for example:

Antenna cable, HDMI cables, CI module. surround sound systems, etc.

Unplug the power cord from the outlet and wait a minute after the LED turns off. After one minute, reconnect the power plug. Turn on the TV with the remote control. If the TV does not respond, press the button / joystick on the TV to turn on the TV.

If the TV starts up and the remote control functions again, the external devices may reconnect to the TV one by one. Check if each device is connected if the remote is still functional. An external device may be causing the problem. Make sure the TV software is up to date.

Click here and visit the Philips support web page to find the latest software and update instructions for your TV, or go to the related article below; “How do I update my TV software?”.

If the TV does not start up or does not respond to the remote control, go to step 4.

Check if the TV on / off button is turned on.

Press the button / joystick on the back of the TV to check if the TV responds.
Does the TV respond to the button (s) on the TV itself?

Yes. Go to step 2 to test the functionality of the remote.

Not. Proceed to step 3 to check if the functionality of the TV can be restored.

Final action

Install the Android TV remote app on your smartphone or tablet to control your TV

To operate the TV when the remote control fails, proceed as follows:

Install the Android TV Remote app on your smart device:

Open this link on Smart device to download the PlayStore app [Android devices]

Open this link on Smart device to download AppStore [IOS device]

Connect the app to your TV by clicking on the TV model name. Paste the code displayed on
TV to phone / tablet app.

The TV can now be controlled using the app on the Smart device.

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Ultra Slim 4K UHD OLED Powered by Android TV OS

The TV does not respond to commands from the remote control.

Answer

To find out why the TV is not responding to the remote control, follow these steps:

Check

Original Philips remote control is used (not universal remote control)

Contact Support Philips TV

If the TV does not respond to the remote control after the steps above, please contact the dedicated Philips support department. If possible, prepare the following information:
TV model number

The information on this page applies to the following models: 65OLED803 / 12. 55OLED803 / 12. 65PUS7803 / 12. 65PUS8503 / 12. 65PUS8303 / 12. 50PFS5503 / 12. 65PUS6523 / 12. 50PFS5823 / 12. 50PFS5803 / 12. 43PFS5503 / 12. 50PUS6523 / 12. 49PUS7803 / 12. 43PFS5823 / 12. 43PFS5803 / 12. 43PUS6523 / 12. 75PUS7803 / 12. 55PUS7803 / 12. 55PUS6523 / 12. 49PUS8503 / 12. 49PUS8303 / 12. 32PFS5803 / 12. 55PUS8503 / 12. 55PUS8303 / 12. 32PHS4503 / 12. 32PFS5823 / 12. 24PFS5703 / 12. 65PUS7303 / 12. 65PUS6703 / 12. 65PUS6503 / 12. 22PFS5303 / 12. 55PUS7503 / 12. 55PUS6703 / 12. 55PUS6503 / 12. 50PUS6703 / 12. 50PUS6503 / 12. 49PUS7503 / 12. 43PUS6703 / 12. 24PFS5303 / 12. 43PUS6503 / 12. 50PUS7383 / 12. 50PUS7303 / 12. 22PFS5403 / 12. 55PUS7383 / 12. 55PUS7303 / 12. 43PUS7383 / 12. 43PUS7303 / 12. 32PFS5603 / 12. 24PFS5603 / 12. 65OLED873 / 12. 65OLED973 / 12. 39PHS4112 / 12. 22PFS4022 / 12. 55POS9002 / 12. 50PUT6162 / 12. 50PUS6162 / 12. 32PFT5362 / 12. 32PFS5362 / 12. 65PUS7502 / 12. 22PFT4022 / 12. 24PHS4022 / 12. 24PFT4022 / 12. 24PFT4032 / 12. 65PUS6412 / 12. 32PHS4032 / 12. 65PUS6162 / 12. 55PUS7502 / 12. 49PUS7502 / 12. 49PUS6482 / 12. 32PHT4032 / 12. 24PHS4032 / 12. 55PUS6482 / 12. 55PUS6262 / 12. 50PUS6262 / 12. 49PUS6412 / 12. 43PUS6412 / 12. 43PUS6262 / 12. 24PHT4032 / 12. 49PUS6162 / 12. 55PUT6162 / 12. 55PUS6412 / 12. 55PUS6162 / 12. 49PUS6262 / 12. 43PUS6162 / 12. 49PFS4132 / 12. 43PUT6162 / 12. 43PFS4132 / 12. 22PFS4232 / 12. 32PHT4132 / 12. 32PHS4132 / 12. 22PFT4232 / 12. 32PFS4132 / 12. 32PFT4132 / 12. 32PHS5302 / 12. 43PUS6201 / 12. 55PUS6201 / 12. 32PHS5301 / 12. 49PFT5301 / 12. 49PFS5301 / 12. 43PFT5301 / 12. 43PFS5301 / 12. 32PHT5301 / 12. 22PFS4031 / 12. 49PFS4131 / 12. 43PFT4131 / 12. 32PHT4131 / 12. 32PFT4131 / 12. 24PHT4031 / 12. 24PHS4031 / 12. 22PFT4031 / 12. 32PFS6402 / 12. 65PUS7601 / 12. 32PFH4101 / 88. 32PHT4101 / 12. 32PFT4101 / 12. 43PUH6101 / 88. 55PUS6101 / 12. 55PUH6101 / 88. 49PUS6101 / 12. 49PUH6101 / 88. 43PUS6101 / 12. 32PHH4201 / 88. 40PFT4201 / 12. 40PFS5501 / 12. 40PFH5501 / 88. 32PHT4201 / 12. 48PFT4101 / 12. 49PFS5501 / 12. 65PUS7101 / 12. 32PFS5501 / 12. 65PUS6521 / 12. 49PFH5501 / 88. 32PFT5501 / 12. 32PFH5501 / 88. 43PUS6401 / 12. 49PUS6401 / 12. 43PUS6501 / 12. 55PUS7181 / 12. 55PUS6401 / 12. 49PUS7181 / 12. 49PUS6501 / 12. 49PUS6561 / 12. 32PFS6401 / 12. 55PUS7101 / 12. 55PUS6561 / 12. 55PUS6501 / 12. 49PUS7101 / 12. 43PUT4900 / 12. 55PUT4900 / 12. 49PUT4900 / 12. 55PUS8700 / 12. 65PUS8700 / 12. 32PFT6500 / 12. 32PFH5500 / 88. 55PFT5500 / 12. 40PFT5500 / 12. 40PFH5500 / 88. 32PFT5500 / 12. 48PUS7600 / 12. 65PUS7600 / 12. 55PUS7600 / 12. 40PFT6550 / 12. 65PFT6520 / 12. 55PUS7170 / 12. 55PUS7100 / 12. 50PFT6550 / 12. 49PUS7170 / 12. 49PUS7150 / 12. 49PUS7100 / 12. 43PUS7150 / 12. 43PUS7100 / 12. 40PFT6510 / 12. 50PFT6510 / 12. 32PHT4200 / 12. 40PFT4200 / 12. 32PFH5300 / 88. 50PFT5300 / 12. 40PFT5300 / 12. 40PFH5300 / 88. 32PFT5300 / 12. 40PFT4100 / 12. 32PFH4100 / 88. 32PHT4100 / 12. 32PFT4100 / 12. 22PFT4000 / 12. 24PHT4000 / 12. 24PHT5210 / 12. 55PFT6510 / 12. Click here to see more product numbers Click here to show fewer product numbers

Mechanical wear

The time factor can also be the reason. When the membrane of the remote control is worn out, the buttons will sink and stop responding to manipulations.

Also, the reason may be the wear of the control board. This part is just as important as the membrane. Therefore, if the reason lies in wear and tear, there is only one way out. to purchase a new remote control.

Logitech Harmony 350

Premium universal remote control model. Supports up to 8 devices at the same time as well as button programming.

Powered by two “little finger” batteries. The kit includes instructions for setting up and using.

Approximate

One For Smart Control Motion

This model is a premium remote control capable of supporting up to 6 devices simultaneously. There is a built-in motion sensor.

Powered by batteries, includes instructions for setting up and using.

Approximate

Replacement with a universal remote control

Universal remote controls are becoming more and more commonplace in everyday life.

According to the principle of setting, universal remote controls are divided into 2 types:

  • programmable;
  • trained.

The universal remote control can be like a regular remote control in appearance, or it can be a key fob.

If everything is clear with the first, then the question arises about the second: what functions does it carry in itself??

The answer to the question is quite simple: the most basic functions.

  • Turning the TV on / off
  • volume control
  • channel switching
  • AV mode
  • enable / disable silent mode.

TV remote

This application is compatible with over 200,000 TV devices. The program interface is simple and straightforward, which will allow you to quickly and easily understand the setup and management.

Provided to users of devices with the Android operating system version 4.4 and higher. An infrared port is required for the application to work properly.

The TV remote control application allows you to completely replace the standard remote control.

It has all the same functions, which allows you to use the application as a remote control not only temporarily, but also permanently.

Seki slim

The simplest and most inexpensive universal remote control. Suitable for all TV models.

Powered by two “little finger” batteries. Has attached instructions for setting up and using. Approximate

Signal frequency does not match

Another malfunction of the remote control is a change in the signal frequency. On the TV, the indicator is on and nothing is happening. Such a breakdown is most often found in equipment from the brands Sony and LG. Check the signal frequency. This can be done on a TV of a similar model. There is no such possibility? The easiest way is to contact the service center, where they will probably check the state of the remote control.

TV problem

So, you have determined that the remote control is working, but the TV does not turn on the first time, or does not respond to the remote control. The reason may lie in the malfunction of the household appliance itself. There are several options why the failure occurred:

  • the photodetector does not work;
  • malfunction in the control processor.

Such breakdowns are most often found in equipment from Sony and LG brands. Do not try to repair it yourself, it can completely disable the equipment and buying a new device will be expensive. Entrust TV repair to a specialized service center, in which case you will receive serviceable equipment and will not lose the manufacturer’s warranty.

Defective battery

The first thing to look out for is the batteries in the remote control. Even if the batteries have been replaced recently, it is worth installing new ones. The number of defective batteries on the market is growing, they quickly fail. Buy only high-quality batteries that will last at least a year.

Loss of signal

The TV does not turn on from the remote control, a breakdown may be associated with a loss of signal. This malfunction is most often encountered with Philips and Sumsung brands. At the same time, the indicator reacts, but no action occurs, or the buttons are triggered only after repeated pressing. Try to solve the problem by pressing the Program and Volume buttons on the front of the TV at the same time.

What if such manipulations did not lead to anything? We are trying to flash the system to the latest software version. Experiencing difficulties with the firmware, the TV repair technician of our center will certainly help with this.

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The TV does not respond to the remote control

One of the most used household appliances is the television. Each resident has one, or even several in the house. Breakdowns happen regularly. Service centers are contacted with complaints about a faulty household appliance, since the TV does not respond to the remote control. In this case, it is worth talking about the problem with the remote control, the device itself breaks down much less often. There are several reasons for this situation.

Interference

A rather rare problem, but sometimes it occurs. Make sure there are no sources of interference in the vicinity of the TV. It can be:

  • bright light sources such as fluorescent lamps;
  • other electronic devices interfering with the signal.

Have you tried everything, but the TV does not turn on well with the remote control? The service center specialists will check the operability of the telecontrol, diagnose the main elements of the TV that receive the signal. Just call our center and the problem will be solved.

Remote control defective

It is enough just to check the operation of the remote control, no special equipment is needed. Use a mobile device with a camera function, camcorder or photo camera. Further according to the instructions:

  • point the camera lens at the TV;
  • bring the remote control to the lens;
  • press any button on the camera monitor.

We saw a blinking LED. the remote control is working properly. Otherwise, the television indicator does not light up and repair or replacement of the remote control will be required. This could be due to mechanical impact on the remote control. Low-quality remote control devices are also not uncommon today. Check the remote control at the service center, specialists will help in its restoration, if possible.

Check the functionality of your TV

To check if the TV is working properly, follow these steps:

Disconnect all cables and accessories from the TV, for example:

Antenna cable, HDMI cables, CI module. surround sound systems, etc.

Unplug the power cord from the outlet and wait a minute after the LED turns off. After one minute, reconnect the power plug. Turn on the TV with the remote control. If the TV does not respond, press the button / joystick on the TV to turn on the TV.

If the TV starts up and the remote control functions again, the external devices may reconnect to the TV one by one. Check if each device is connected if the remote is still functional. An external device may be causing the problem. Make sure the TV software is up to date.

Click here and visit the Philips support web page to find the latest software and update instructions for your TV, or go to the related article below; “How do I update my TV software?”.

If the TV does not start up or does not respond to the remote control, go to step 4.

Answer

To find out why the TV is not responding to the remote control, follow these steps:

Check if the TV on / off button is turned on.

Press the button / joystick on the back of the TV to check if the TV responds.
Does the TV respond to the button (s) on the TV itself?

Yes. Go to step 2 to test the functionality of the remote.

Not. Proceed to step 3 to check if the functionality of the TV can be restored.

Final action

Install the Android TV remote app on your smartphone or tablet to control your TV

To operate the TV when the remote control fails, proceed as follows:

Install the Android TV Remote app on your smart device:

Open this link on Smart device to download the PlayStore app [Android devices]

Open this link on Smart device to download AppStore [IOS device]

Connect the app to your TV by clicking on the TV model name. Paste the code displayed on
TV to phone / tablet app.

The TV can now be controlled using the app on the Smart device.

Check

Original Philips remote control is used (not universal remote control)

Check the functionality of the remote control

To check if the remote control is working properly, proceed as follows:

Place new batteries in remote, preferably alkaline, non-rechargeable batteries.

Check the remote control with a digital camera or a camera on a Smart device. Infrared light cannot be seen by the human eye, but it is visible when viewing the screen of a powered camera or Smart device.

Note: The following steps are not possible with the Iphone / Ipad camera! They have an IR cut filter.

Aim the infrared LED of the remote control towards the camera lens

Press the button on the remote control

White light should be visible on the device screen when the button on the remote control is pressed.

2.3 Does the LED on the TV light up when a button on the remote control is pressed?

No, the LED does not light up: the remote control (or its batteries) is not working properly. Follow step 4.

Yes. The remote control is working properly; If the TV still does not respond to the remote control, go to step 3.

4K Ultra Slim Smart LED TV

The TV does not respond to commands from the remote control.

Contact Support Philips TV

If the TV does not respond to the remote control after the steps above, please contact the dedicated Philips support department. If possible, prepare the following information:
TV model number

The information on this page applies to the following models: 43PUS6503 / 60. 55PUS6503 / 60. 65PUS8503 / 12. 50PUS6503 / 60. 50PUS6503 / 12. 65OLED973 / 12. 55POS9002 / 12. 32PHT4032 / 60. 24PHT4032 / 60. 65PUS7502 / 12. 55PUT6162 / 60. 49PUT6162 / 60. 32PHT4132 / 60. 43PUT6162 / 60. 43PFT4132 / 60. 32PFT4132 / 60. 65PUS6412 / 12. 65PUT6262 / 12. 43PUS6262 / 12. 55PUS6262 / 12. 50PUS6262 / 12. 49PUS6412 / 12. 55PUS6412 / 12. 55PUT6162 / 12. 32PHS5302 / 12. 43PFS5302 / 12. 32PHT5301 / 60. 49PFT5301 / 60. 43PFT5301 / 60. 32PHT5301 / 12. 49PFT5301 / 12. 22PFT4031 / 12. 43PFT4131 / 12. 32PHT4131 / 12. 32PFT4131 / 12. 24PHT4031 / 60. 24PHT4031 / 12. 22PFT4031 / 60. 32PFS6402 / 12. 43PUT6101 / 60. 55PUT6101 / 60. 49PUT6101 / 60. 32PFT4101 / 60. 40PFT5501 / 60. 32PHT4101 / 60. 32PHT4201 / 60. 48PFT4101 / 60. 65PUS6521 / 60. 43PUS6401 / 60. 55PUS6401 / 60. 49PUS6501 / 60. 49PFT5501 / 60. 24PFT5211 / 60. 32PFS6401 / 60. 40PFT4101 / 60. 32PFT5501 / 60. 49PUS7101 / 12. 55PUS6501 / 12. 43PUT4900 / 60. 49PUT4900 / 60. 55PUT4900 / 60. 55PUS8700 / 60. 65PUS8700 / 60. 48PUS7600 / 60. 65PUS7600 / 60. 55PUS7600 / 60. 24PHT5210 / 60. 49PUS7100 / 60. 65PFT6520 / 60. 50PFT6510 / 12. 50PFT6510 / 60. 43PUS7100 / 60. 55PUS7150 / 60. 55PUS7100 / 60. 49PUS7150 / 60. 40PFT6300 / 60. 48PFT6300 / 60. 55PFT6300 / 60. 32PFT5300 / 60. 40PFT5300 / 60. 50PFT5300 / 60. 22PFT4000 / 60. 40PFT4100 / 60. 32PHT4100 / 60. 32PFT4100 / 60. 55PFT6510 / 60. 24PHT4000 / 60. Click here to see more product numbers Click here to show fewer product numbers