Disable ivi subscription on TV via phone

Bought an ivi subscription on a Samsung Smart TV does not play anything

I bought an ivi subscription on my Samsung Smart TV, which doesn‘t play anything? plays only free movies and the subscription was purchased through the mts phone for 299 rubles!

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Model: UE40ES6720S
Firmware: T-MST10PDEUC-1041.0

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Hello.
Log in to the ivi application on TV using your username and password from which you paid.
If after authorization the problem is not solved, write in more detail.

  • Send a photo by the TV model and the version of the installed firmware (Support → Contact Samsung)
  • Send a photo of the “profile” tab
  • When watching which video the problem occurs?
  • At what minute of viewing?
  • Send a screenshot with the problem
subscription, phone

What do you charge for. I also paid for a monthly subscription for TV Samsung. I spend my time for two days to measure the speed. update software. I did everything as it should, but I watched one film somehow, at the end of the film I gave an error. It no longer shows films by subscription at all gives an error. Waste time again to understand what is the reason. You get money, so make it comfortable. paid for a subscription and watch all films by subscription in peace. And you have a lot of people like me, from each yes to 299 rubles. not sickly you earn there. If I do not understand the technique, what should I call a specialist? Will you pay me for this specialist? You have to waste your precious time on YOU, pay money to YOU. In my opinion this is too much, your shop will be closed soon, I will complain about YOU to Rospotrebnadzor. Everything for YOU is expensive IVI !!

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Hello!
In order for us to solve your problem, please indicate your TV model and firmware version.
Please write in more detail on which video the error occurs? What minute is the video?
If possible, send a photo with the problem.

Samsung TV 32 ” series 5 Smart TV Full HD LED UE32F5300AK Firmware T-MST12DEUC-1116.0 updated version, internet speed is excellent. Oh yes, some films began to be loaded, two days later, but after a while the Error crashes! Fail to connect to streaming server. Please correct this problem. By the way, the quality of the film The Color of the Night leaves much to be desired, the translation is terrible. For what the money is paid is not clear.

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Today I paid for a monthly subscription to TV Samsung, Smart TV GENERALLY DISCONNECTED AND DOES NOT SHOW. I paid through the phone, the money was withdrawn. so maybe you can somehow transfer this money to a computer at least?